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In the news..
KFH Redefines Branch Banking with Smart Technology
Driven by its commitment to meeting customer needs and adopting cutting-edge technology, Kuwait Finance House (KFH) provides a wide range of core banking services through its smart branches. This delivers a comprehensive banking experience built around stronger security, greater efficiency, and faster, simpler transactions. By introducing innovative financial solutions, the bank continues to reinforce its leading role in digital transformation. KFH is expanding the presence of its smart branches across Kuwait. Customers can currently access them at The Avenues; the co-operative societies in Ishbiliya, Jabriya, Mangaf, Sabah Al-Ahmad, Al-Salam, and Abu Fatira; Shuwaikh KFH Auto Showroom; Al-Khiran Mall; and Abdullah Al-Salem. Given the strong response and accessibility, KFH plans to increase the number of smart branches so that customers in more areas of Kuwait can benefit from them. The bank is also strengthening its wider service network through the KFHOnline app, social media, robotics, and artificial intelligence, alongside other digital alternatives to traditional channels. At its strategically located smart branches, customers enjoy fast, secure, and seamless access to a full suite of interactive self-service solutions. They can arrange Murabaha financing, apply for or instantly reprint credit and prepaid cards, and issue debit cards on the spot. The branches also support card-based and cardless cash withdrawals, cash deposits, and cheque deposits using a mobile number, Civil ID, or QR code. Customers can check balances, view account statement summaries, make internal and local transfers, and request and print chequebooks immediately. They can open accounts and deposits, change or reset PINs, donate to charity, transfer funds to credit cards, and activate bank cards. Personal details, KYC information, and Civil ID expiry dates can be updated on site using a physical Civil ID or the Kuwait Mobile ID app. Dedicated gold services are also available, including opening gold accounts, buying and selling gold, viewing statements, and receiving 10-gram gold bars. Customers can open savings accounts as well as Al-Hassad, Al-Rabeh, and Electron accounts, together with a broad range of banking and financing solutions designed to raise the quality of the customer experience through advanced digital channels. Reaffirming its leadership in digital innovation, KFH has completed a comprehensive upgrade of its ATM network and the KFHOnline app, which now provides access to more than 200 banking services. E-banking features include instant issuance of virtual prepaid cards; viewing PINs and details for credit and debit cards; and opening additional accounts in Kuwaiti dinars, GCC currencies, and other foreign currencies without visiting a branch. Customers can activate new cards, temporarily suspend cards, adjust usage limits, and customize card designs. They can also update phone numbers, set up term deposits, pay telecom bills, add beneficiaries, check balances, and request chequebooks. Further services include opening gold accounts, executing gold trading and gifting transactions, applying for financing, tracking financial obligations and instalment schedules, viewing investment plans, obtaining account and deposit summaries, and managing children’s accounts, among many other electronic services. The 24/7 fully automated smart branches reflect the rapid evolution of retail banking, as customers increasingly turn to digital solutions for quick and efficient banking
KFH Empowers SMEs to Integrate Sustainability into Their Business Operations
Kuwait Finance House (KFH) continues, for the second consecutive year, to organize the “Business Sustainability Program” dedicated to Small and Medium Enterprises (SMEs), the first initiative of its kind within the Kuwaiti banking sector. The program reflects the Bank’s vision to promote sustainable development and reinforce its leading role in supporting the entrepreneurial ecosystem, enabling SME owners to achieve sustainable growth. The program aims to help participating companies integrate sustainability principles into their operations, strategies, and business models, thereby enhancing their competitiveness and long term growth. It also demonstrates KFH’s commitment to strengthening its relationships with customers in this segment and providing them with added value through specialized initiatives and modern, effective channels. Yousef Almutawa The KFH Group Chief Corporate Banking Officer, Yousef Almutawa stated during the program’s opening ceremony: “KFH has successfully established its position as a key partner for companies of all sizes and sectors through its comprehensive suite of financing and banking solutions, supported by a diversified financing portfolio that covers multiple vital economic sectors.” Almutawa added that the Bank places exceptional focus on SMEs, driven by its belief in their pivotal role in supporting sustainable economic growth, creating job opportunities, and fostering innovation and entrepreneurship. He emphasized that these efforts reflect the Bank’s commitment to its economic and developmental responsibilities and its role in supporting national development projects in Kuwait. He noted KFH’s leadership as the first banking institution to establish a dedicated SME financing department, offering an integrated package of financing and banking solutions, in addition to knowledge‑sharing and advisory support to help SMEs grow their businesses. Zein AlAbdeen Itani For his part, the Acting Deputy General Manager SMEs at KFH, Zein AlAbdeen Itani, affirmed that the second edition of the “Business Sustainability Program” reflects the Bank’s ongoing commitment to supporting the development and growth of the SME sector in Kuwait, and enhancing the added value of their business models by embedding sustainability concepts that have become essential to the success of modern enterprises. Itani highlighted that KFH, using its leading expertise in Islamic finance, has succeeded in providing an integrated ecosystem of banking and financing solutions tailored specifically to this segment. These include cash‑based financing such as Murabaha, Tawarruq, and Ijara, as well as non‑cash solutions such as Letters of Guarantee and Letters of Credit, in addition to digital banking services that facilitate business management and enhance operational efficiency. He added that the Bank’s role extends beyond financing to include advisory support, knowledge exchange, and contributing to the sustainable growth and expansion of its customers. Mohammad Alarbeed In his remarks during the program’s opening, the Executive Manager of Governance and Sustainability at KFH, Mohammad Alarbeed, welcomed the participants, emphasizing that the program reflects the Bank’s commitment to supporting its customers and partners and enabling them to benefit from best practices in sustainability. Alarbeed stated, “We are delighted to launch the second edition of the ‘Business Sustainability Program’ for SMEs, driven by our belief in the importance of sustainability as one of the key drivers of business success and competitiveness, and in recognition of the vital role SMEs play as a fundamental pillar of the national economy.” He explained that sustainability is no longer a theoretical concept, but rather a critical factor in enhancing corporate readiness, credibility, competitiveness, and long‑term performance. Alarbeed added that through this program, KFH aims to empower its customers and partners to adopt practical and applicable sustainability practices that help them build clear strategies, achieve their objectives, and strengthen opportunities for sustainable growth. He noted that the program was fully developed and designed based on KFH’s practical expertise and accumulated experience in the field of sustainability, with the purpose of transferring this knowledge directly to customers and ensuring they receive maximum benefit.
KFH Wins Seven Prestigious Human Resources Awards for 2026
Kuwait Finance House (KFH) has earned seven prestigious awards in Human Resources for 2026, including five recognitions in the 23rd edition of the Stevie Global Awards, along with two awards from the Association for Talent Development (ATD). These achievements underscore the Group’s commitment to fostering an exceptional work environment and advancing innovative HR practices that empower employees and reinforce an organizational culture built on continuous development. The awards include: KFH Kuwait – 2026 Stevie Awards for International Business Awards • People Data & Analytics at Scale • Achievement in Environment, Social, and Governance (ESG) • Data Driven Candidate & Internal Mobility Experience Kuveyt Türk – 2026 Stevie Awards for Great Employers • Talent Acquisition Ecosystem • AI Powered English Skills Development Platform Kuveyt Türk – 2026 ATD Middle East Excellence Awards • Competency Development Centre • AI Driven Learning Transformation This recognition reflects KFH’s extensive use of data and analytics across the Human Resources function to support employees and talent related decision making, marking a significant transformation in how data is used in human capital management and enabling more effective and informed decisions. It also reaffirms the Bank’s leadership in integrating sustainability principles within its corporate framework and long term strategy. Moreover, the awards highlight KFH’s success in developing an integrated end to end employee journey that begins with attracting talents and extends to empowering employees to explore development opportunities and internal mobility across the Group. On this occasion, Acting Group Chief Human Resources Officer at KFH, Ahmad Alhammad, said: “This achievement reinforces KFH’s international competitiveness and affirms its position as a leading financial institution whose efforts extend beyond innovation in banking products and services to the development of an advanced human capital management ecosystem. It reflects the Group’s commitment to using data and modern technologies to support decision making, while embedding sustainability and governance principles within its corporate framework and long-term strategy.” Alhammad expressed his appreciation for this international recognition of KFH’s ongoing efforts to build a modern Human Resources ecosystem that uses technology to empower employees, improve their skills, and maintain a progressive work environment capable of facing future challenges. He emphasized that these efforts contribute to strengthening employee loyalty, attracting top talent, and reinforcing the Group’s overall position. He also expressed his satisfaction with the success of Kuveyt Türk in enhancing the global presence of Kuwait Finance House Group by securing four of the seven awards, affirming the Group’s sustained excellence and innovation across its HR practices in international markets. Alhammad explained that Kuwait Finance House will continue investing in the implementation of advanced technologies to enhance employee performance, support them in achieving their career aspirations, and expand the range of well being programs offered to employees and their families. He pointed out that these efforts further enrich the employee experience, strengthen national talent readiness, and support the achievement of the Group’s strategic objectives. He also stressed that the Human Resources function plays a vital role in reinforcing and elevating the overall performance of the Group. Furthermore, Alhammad affirmed that these new awards add to KFH’s long record of global recognitions, further enhances its position as a leading Islamic financial institution at both the regional and international levels. He noted that the awards also highlight the exceptional efforts of the Group’s Human Resources team and their commitment to implementing best in class practices and programs in the field. Winners’ Selection The winners were selected following a two month evaluation process involving more than 300 specialists, with each submission reviewed by at least five volunteer judges before being approved by the Stevie Awards judging committee. Stevie Awards and ATD Awards The Stevie Awards, established in 2002, are among the world’s premier business awards. Often referred to as the “Oscars of the business world,” they were created to recognize and honor the achievements, innovations, and positive contributions of organizations and working professionals globally. The Association for Talent Development (ATD) is the world’s largest and most respected professional membership organization dedicated to the Learning & Development (L&D) and talent management industry.
KFH: Growing Customer Demand for Banking Services via WhatsApp
Kuwait Finance House (KFH) is seeing growing demand and strong customer engagement with its WhatsApp banking services. The channel improves the overall customer experience by offering simple, secure and convenient digital banking anytime, anywhere. The service is the first of its kind in the Kuwaiti banking sector and was developed in partnership with Infobip, a leading global provider of cloud communications and interactive services. KFH customers can complete a wide range of banking transactions quickly and securely through an intuitive interactive interface, without visiting a branch or calling the Contact Center. This makes banking more convenient and better aligned with today’s digital lifestyle. Services available via WhatsApp include transfers between personal accounts, payment of credit and prepaid card balances, account balance inquiries, and generation of six-month account statements. Customers can also retrieve their IBAN after authenticating through the Kuwait Mobile ID app, apply for financing, find the nearest branch, and connect directly with a customer service representative. The services are available 24/7 and meet the highest security standards to protect data confidentiality and transaction safety. To use the service, customers should install WhatsApp and save KFH’s number (1803333) in their contacts. Once saved, they can start using the service immediately. The initiative reinforces KFH’s position in digital banking and forms part of its broader digital transformation. It delivers secure, reliable banking through one of the most widely used social media platforms. It also strengthens KFH’s digital ecosystem, which includes the KFHonline app, KFH Go smart branches, ATMs, phone banking, and digital payment solutions such as WAMD, KFH PAY and Western Union transfers. KFH continues to lead digital transformation in the banking sector through advanced infrastructure and integrated platforms that provide a secure, seamless 24/7 banking experience. This is reflected in the more than 600 million digital banking transactions customers completed across the Bank’s channels in 2025, underscoring both customer trust and operational efficiency. KFH remains a pioneer in innovative digital banking, having introduced several market-first solutions including instant card printing, fully digital account opening, virtual cards, online gold trading, and seamless local and international transfers, alongside specialized applications for retail and corporate customers.
