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In the news..
KFH Receives Two ISO Certificates in Quality and Facilities Management
Kuwait Finance House (KFH) has successfully received two certifications from the International Organization for Standardization (ISO). The certifications are the ISO9001 (QMC) for quality management system and ISO41001 (FM) for facility management system. This accomplishment underscores KFH’s commitment to the highest international business standards, operational discipline, service excellence and alignment with Kuwait’s sustainability directions. ISO for quality management system is a globally recognized framework that sets out the requirements for establishing a quality management system in any institution, ensuring the consistent quality of products and services that meet customer expectations and regulatory standards, while fostering continuous process improvement. Additionally, ISO for Facilities Management is a global standard that provides support for institutions to enhance their facilities efficiency and operational effectiveness. It covers all aspects of maintenance, cleaning, energy management, infrastructure, and support services, ensuring harmony with corporate strategies and delivering tangible value to the business. It serves to note that both certifications aim to capitalize on the best global practices, by streamlining operations, reducing costs, improving service quality, ensuring sustainability and well-being of employees and customers. The certifications are also considered among the most prominent recognitions provided by ISO worldwide. On this occasion, Executive Manager General Services at KFH, Ayman Altabtabaei, said that the two certifications were awarded to KFH after a comprehensive external audit, confirming the efficiency of KFH’s operational and technical procedures, as well as the Bank’s capabilities for continuous development and improvement. These efforts ensure that KFH provides high-quality services to employees and customers across its branches. This achievement also reflects KFH’s sustained operational efficiency and commitment to the best international standards in quality and integrated facilities management. He added: “This accomplishment is part of KFH’s record of international recognitions. The General Services Department is an organizational function that connects employees with their working environment, ensuring enhanced quality of life, increased business productivity, and excellent customer service.”
KFH Concludes Sustainable Business Program for SMEs
Kuwait Finance House (KFH) has successfully concluded its first-of-its-kind Sustainable Business program for SMEs. The program is designed exclusively for SME clients with the aim of strengthening collaboration and partnerships as well as providing them with a competitive edge to achieve their ambitions. The program reaffirms KFH’s vision to advance sustainable development, highlighting its leadership in nurturing a dynamic business environment while recognizing SMEs as true partners in success. Executive Manager Governance and Sustainability at KFH, Mohammad Alarbeed, emphasized the significance of sustainability in businesses, highlighting its positive impact on their performance and capacity to grow, making these businesses major driver in achieving Kuwait Vision 2035. He pointed out that KFH views SMEs as pillars of the national economy which must be supported in executing sustainability standards. In his address at KFH Auto during the closing ceremony of the 3-weeks program, Alarbeed said: “This program is a strategic step that reflects our commitment to our customers and partners as well as the Kuwaiti economy. We focused on presenting the core themes and the practical practices related to sustainability applications. He hoped that the program had achieved its objectives, benefiting participants by equipping them with information and training on sustainability concepts and ESG principles. He mentioned that KFH focused on exchanging its sustainability expertise to the participating companies, noting that the program was fully designed in-house, underscoring KFH’s excellence in integrating sustainability into services, operations and business strategies. Alarbeed affirmed that adopting sustainable practices enables companies to achieve growth, enhance capabilities, and face competition with higher levels of efficiency and quality, while also boosting readiness and securing positive assessments. He explained that as the next program phase, KFH will continue to follow up with participating companies, assisting them in applying sustainability principles and shaping their strategies. “This will be done through regular meetings with KFH’s sustainability consultants, helping clients and partners adopt practical, actionable sustainability practices that enhance capabilities and drive long-term growth,” added Alarbeed. At the conclusion of the ceremony, KFH distributed certificates to company representatives. Participants commended KFH’s initiative in terms of organization, in addition to the program’s outstanding practical content. They also noted that the knowledge and applications they gained would allow them to successfully implement sustainability within their companies. It is worth noting that the program delved into the concepts of sustainability, the pillars of ESG, and its main principles, essential practices, and practical applications. The program also included a dedicated session on sustainable procurement, which outlined the requirements for corporations to become accredited suppliers at KFH, opening new opportunities for collaboration and growth. Additionally, the program's main advantages, included a thorough, hands-on guide to ESG practices and private consultations with a sustainability expert. Moreover, participants who successfully implement the guidelines are eligible for an external certification that confirms their dedication to sustainability.
KFH Participates in 2025 IMF and WBG Annual Meetings in Washington, D.C.
Kuwait Finance House (KFH) will participate in the 2025 Annual Meetings of the International Monetary Fund (IMF) and the World Bank Group, scheduled for October 13–18 in Washington, D.C. The KFH delegation will be headed by Group Chairman, Hamad Abdulmohsen Al Marzouq and will include Group Chief Executive Officer, Khaled Yousef AlShamlan, alongside other senior executives. The IMF and World Bank Group Annual Meetings provide a vital platform for fostering collaboration with global financial institutions. They also spotlight the Islamic Banking industry, KFH's achievements and its role in promoting financial stability and advancing sustainable development. Additionally, the meetings highlight the strength and resilience of Kuwait's economy and its robust financial and banking sector. During the event, KFH representatives will engage in high-level discussions with finance ministers, central bank governors, and leaders of major financial institutions to explore strategies for enhancing global economic growth and strengthening the financial sector. KFH will also participate in a dialogue session, “Foundations for a New Era", hosted in partnership with George Washington University, focusing on Kuwait’s economic transformation. Additionally, the delegation will conduct bilateral meetings with global bankers, investors, and policymakers. The 2025 IMF and World Bank Group meetings are expected to address critical global issues, including economic growth amid geopolitical challenges, inflationary pressures, public debt management, financial sustainability, climate change, and digital transformation. KFH’s participation reinforces its position as a leading Islamic banking institution with a presence in 10 countries, including Kuwait, Bahrain, Egypt, Turkey, the United Kingdom, and Germany. Supported by a network of over 600 branches, KFH remains focused on its strategic vision to rank among the world’s top 100 banks. In addition to Al Marzouq and AlShamlan, the delegation will include CEO of KFH-Bahrain, Dr. Shadi Zahran, CEO of KFH-Turkey, Ufuk Uyan, CEO of KFH Capital, Abdulaziz Al-Marzouq, Deputy Group CEO of Treasury and Financial Institutions, David O'Loan, Chief Treasury Officer Kuwait, Ahmad Al-Sumait, Group Chief International Banking Officer, Abdullah Al Haddad, and Head of Public Relations and Media, Yousef Abdullah Al-Ruwaieh. The IMF and World Bank Group Annual Meetings are among the most significant global economic forums, providing a platform for dialogue on pressing financial and economic challenges and strategies to address them.
KFH Named "Best Bank for Financial Institutions in the Middle East" by Global Finance
Kuwait Finance House (KFH) has been recognized as the "Best Bank for Financial Institutions in the Middle East for 2025" by Global Finance. This prestigious award is part of Global Finance's 25th annual Best Treasury & Cash Management Banks awards for 2025. Group General Manager of Financial Institutions at KFH, Abdullah AlMarzouq expressed his appreciation for the award while on the sidelines of the ceremony in Frankfurt, Germany. He noted that the recognition validates KFH's leadership and excellence in providing advanced services to financial institutions throughout the region. He emphasized that KFH's Financial Institutions (FI) Department has played a pivotal role in advancing cross-border banking capabilities and strengthening correspondent banking networks. He added that this achievement is a testament to the unwavering commitment to excellence, innovation, and the highest standards of service in the financial sector, while reflecting the leadership in providing top-tier treasury and cash management solutions. AlMarzouq explained that KFH is a trusted regional partner for financial institutions, maintaining significant influence in both regional and global markets. He further noted that the bank's extensive network of strong international banking relationships enables it to provide advanced Islamic financing solutions and effectively link local markets to worldwide financial opportunities. AlMarzouq explained that KFH introduced several digital enhancements and innovations that improved processing speed and compliance integrity, such as: - Integrated SWIFT GPI capabilities to improve payment transparency and tracking. - Automated nostro reconciliation tools, reducing manual errors and operational risk. - Implementation of automatic compliance screening tools to enhance onboarding and transaction filtering efficiency. AlMarzouq reiterated that KFH remains committed to delivering exceptional value to its clients and stakeholders, indicating the award serves as an impetus to continue pushing the boundaries and pursuing excellence in the financial industry. Criteria and mechanism Global Finance's annual awards are highly regarded in the industry, recognizing banks and financial institutions that demonstrate excellence in treasury and cash management. The selection process involves a rigorous assessment of various criteria, including market share, customer service, product innovation, and the ability to meet the evolving needs of clients. Global Finance used a multi-tiered assessment process—which included entries from banks and providers and input from industry analysts, corporate executives, technology experts and independent research—to select the best providers of treasury and cash management services. A variety of subjective and objective criteria were considered, including profitability, market share and reach, customer service, competitive pricing, product innovation and the extent to which treasury and cash management providers have successfully differentiated themselves from their competitors around core service provision. Treasury & Cash Management “Driven by digital advancements and demand for visibility, the Treasury and Cash Management sector is rapidly evolving,” said Joseph Giarraputo, founder and editorial director of Global Finance. “Corporations seek integrated platforms with automation and AI, while financial institutions offer innovative solutions for efficiency and transparency. The Treasury and Cash Management Awards recognize those excelling in this changing landscape." Global Finance Global Finance, founded in 1987, has a circulation of 50,000 and readers in 188 countries, territories and districts. Global Finance’s audience includes senior corporate and financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions. Its website — GFMag.com — offers analysis and articles that are the legacy of 38 years of experience in international financial markets. Global Finance is headquarters in New York, with offices around the world.
