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In the news..
KFH: Pioneering Efforts to Promote Financial Literacy
Reinforcing its leadership in financial literacy and social responsibility, Kuwait Finance House (KFH) continues to spearhead the national "Diraya" awareness campaign. Launched by the Central Bank of Kuwait and the Kuwait Banking Association, the initiative sees KFH deploying innovative tools and strategic outreach to strengthen financial and banking awareness across the community. Awareness pillars KFH geared its awareness plan towards several pillars to support Diraya campaign in response to the growing digital challenges, particularly cybersecurity and data security. Promoting financial literacy KFH increased its awareness messages which urged customers to refrain from responding to messages with suspicious links or sharing OTP or passwords with third parties. KFH also emphasized that banks never request personal customer information through links or phone calls. KFH’s efforts played a prominent role in promoting financial literacy and increasing awareness as well as advising customers to remain vigilant of the cyber fraud modern methods to avoid falling victim to such practices. Furthermore, KFH advised customers to disregard any requests for banking details made through phone calls or social media, identifying such solicitations as fraudulent efforts to steal personal data and account information. Additionally, KFH continued its awareness initiatives encouraging customers to verify the authenticity of websites prior to entering any personal information. AI-powered fraud attempts KFH intensified its efforts to warn the public against new fraud attempts that involve the use of advanced AI tools to replicate the voices of real individuals with a high degree of accuracy. These voice imitations are used to contact friends or family members through phone calls or social media, often accompanied by urgent requests to transfer money. The lifelike nature of these interactions may give the impression of authenticity and credibility. KFH called for the highest levels of caution and urged customers to verify the identity of the person requesting a financial transaction. Internal awareness KFH’s endeavors to warn against fraud attempts encompassed sharing awareness emails to its employees. These emails present concise and engaging content aiming to raise awareness of cyber fraud risks and warn against suspicious calls that seek to deceive employees and obtain their information. Initiatives and forums KFH also continued its active participation in initiatives that promote banking awareness, including its support for Kuwait's largest cybersecurity hackathon for the third consecutive year. During the event, KFH highlighted the concept of fraud in general and cyber fraud in particular, addressing its various forms that pose risks to individuals and society. Moreover, KFH participated in the 12th eGovernment Forum titled “AI-Powered Information Security Services”, demonstrating its role in reinforcing cybersecurity. Digital channels KFH recorded a significant milestone in its awareness efforts for Diraya campaign, leveraging its digital channels and official social media accounts as educational and awareness platforms for the public. Through these channels, KFH delivered distinctive awareness content. With the introduction of its new digital services, KFH published a series of successful awareness messages on these newly launched services such as instant issuance of prepaid and credit cards, WAMD service, and instant transfers through the gulf payment system, AFAQ. The Bank also released several educational videos on how to use and benefit from digital financial solutions available on KFHOnline, which can be viewed through its official social media accounts @kfhgroup. Financial awareness for kids As part of its support for the Diraya campaign, KFH partnered with Hzaya Bookstore, which specializes in children's books, to launch content dedicated to children. The initiative aims to raise awareness and teach children the basics of early savings and financial planning In cooperation with Hzaya, KFH also organized an innovative, practical, and interactive program for Baiti account customers. Social engagement and measurable impact Reaffirming its leadership in supporting Diraya campaign, KFH continued its initiatives to measure banking awareness among the public through several programs and activities. These included awareness initiatives for its PR Academy participants, Kuwait University students, students participating in Ma’a Attalaba competition, as well as participants in the Derasti Exhibition, held at Kuwait International Fair in Mishref. KFH also organized awareness programs for CODED Academy students during the Bank’s participation in the Kuwait Codes initiative. Record engagement levels KFH’s efforts in supporting Diraya campaign resulted in achieving record engagement levels, with awareness messages reaching millions of followers. This contributed effectively to changing financial behavior toward greater caution and awareness. It is also worth noting that KFH, through its leading role in Diraya campaign, reiterates its pivotal role in prioritizing customers and public safety. Additionally, the success in spreading digital and banking awareness reflects KFH’s pioneering vision of transforming its platforms into educational channels that contribute to creating a safe and sustainable financial environment.
KFH Offers Eidiyah Through Branches and Digital Channels
In line with its commitment to providing seamless banking services and sharing the joy of Eid Al-Fitr with its customers, Kuwait Finance House (KFH) is offering new "Eidiyah" banknotes in various denominations. The service is available through the KFHOnline app, KFH Go smart branches, and traditional branches across Kuwait, in addition to concierge delivery service for selected customer segments. KFH Executive Manager Digital Channels, Meshal Mandani explained that the bank is committed to keeping pace with digital transformation, reaffirming its leadership in providing innovative payment solutions and secure, flexible options for digital cash transfers. He added that customers will be able to send Eidiyah digitally starting from the first day of Eid Al-Fitr through the KFHOnline app, using the WAMD service and KFH Pay links, which allow funds to be transferred quickly and conveniently. Mandani explained that the bank has completed its preparations to offer Eidiyah banknotes through all KFH branches across Kuwait, enabling customers to obtain new banknotes ahead of Eid Al-Fitr. Customers will also be able to withdraw Eidiyah from KFH Go smart branches located in seven locations across Kuwait, starting Wednesday for two days. ATMs will dispense the most requested denominations: KD 1, KD 5 and KD 10. He noted that KFH also offers an Eidiyah delivery service for Private Banking and Premium customers. The service is coordinated through relationship managers to meet specific cash requirements, reflecting the bank’s commitment to providing tailored services while ensuring privacy and convenience for these customer segments.
KFH empowers businesses with cutting-edge "eCorp" solutions
Kuwait Finance House’s (KFH) “eCorp” platform for corporate customers has witnessed a remarkable increase in usage following the launch of its upgraded e-services and mobile app. The platform provides an exceptional banking experience tailored specifically for the corporate sector. KFH has introduced a new suite of digital services designed to enhance user flexibility. These include full-authority individual accounts, electronic data updates, and "Zaheb" payment service. Additionally, users can now issue QR-verified IBAN certificates, manage credit facilities and limits, view transaction details, request new transactions and process outstanding payments. The newly updated platform offers a wide array of services, ranging from salary transfers and checkbook requests to viewing account statements, tracking interbank transfers, and managing user permissions within a multi-registration system. Furthermore, the platform offers a comprehensive suite of services, including standing order management, monthly statement subscriptions, and automated coverage services. Users can also issue balance verification certificates, reactivate dormant accounts, and execute transfers at direct rates (360T). Additionally, the platform supports clearing company distribution subscriptions, the opening of new investment accounts and deposits, and the issuance of remittances, letters of credit, and guarantees. Other features include drawdowns from existing credit facilities, "Zaheb" payments, all types of transfers, beneficiary management (local and international), lost card reporting, and IBAN sharing. The launch of our upgraded e-services and mobile app offers exceptional banking experience for corporate customers. By integrating cutting-edge technology with robust security, KFH enables modern financial management through tools that prioritize sustainability. This update reduces reliance on paper-based workflows by digitizing applications and transactions, directly supporting environmental goals. Furthermore, modern digital interface streamlines operations, enhance administrative performance and significantly reduce processing times.
KFH Offers Banking Services Powered by Modern Technology
In line with its commitment to meeting customer needs and keeping pace with the latest technologies, Kuwait Finance House (KFH) offers through its smart branches leading banking services that are convenient, secure, and seamless, ensuring the highest standards of excellence. These efforts affirm KFH’s leadership in digital transformation and innovation, enabling the Bank to offer digital financial and banking solutions that add value to customer experience. KFH is keen to strengthen the presence of its smart branches, which are currently spreading across Kuwait. Customers can find these branches in The Avenues and the co-op societies of Ishbiliya, Jabriya, Mangaf, Sabah Al-Ahmad, Al-Salam, and Abu Fatira. The branches are also located in Shuwaikh KFH Auto Showroom, Al-Khiran Mall branch, as well as Abdullah Al-Salem . Thanks to their success and ease of access to various banking transactions, KFH aims to increase the number of its smart branches to meet the needs of customers in most areas of Kuwait. Additionally, KFH continues to strengthen its service delivery channels through smart branches, KFHOnline application, social media platforms, as well as through robotic and AI technologies, among many other innovative alternatives to traditional banking channels. Through its network of electronic branches across Kuwait, customers are able to access a wide range of interactive banking services such as Murabaha transactions, requesting credit and prepaid cards, updating personal data and mobile number, activating cards, instant cheque book printing, instant card issuance, receiving 10 gram gold bullions, opening accounts, buying and selling gold, and cardless cash withdrawals via mobile using a QR code, civil ID, or mobile number, among other fast and secure financing and banking transactions. Affirming its leadership in digital innovation, KFH comprehensively updated its ATMs and KFHOnline mobile app, featuring a sleek modern design and smart services. Currently, KFHOnline provides over 200 banking services. The e-banking transactions also include instant virtual prepaid card issuance, checking the PINs of the credit and debit cards, opening an additional bank account online without having to visit the branch, temporarily suspending cards, opening deposits, adding beneficiaries, balance inquiry, requesting financing, checking the financing obligations and the number of installments, reviewing investment plans, receiving account balances and deposits summary, in addition to managing children’s accounts through Baiti account, in addition to many other online e-services. It is worth noting that the fully automated smart branches which operate 24/7 reflect the significant progress in the retail banking industry amid the growing users’ reliance on technology for quick and highly efficient banking services.
