KFH Offers Round-the-Clock E-Services During the Holiday
Kuwait Finance House (KFH) continues to provide around-the-clock banking services throughout the holiday via its mobile application, digital platforms, and strategically located self-service branches. Customers can seamlessly complete transactions and access support anytime through online channels and social media powered by advanced financial technology.
KFHOnline app features a sleek, modern design with smart banking services. KFH continues to enhance its digital offerings via the app, reaffirming its dedication to digital transformation and excellence in delivering advanced financial solutions that meet customer needs. This commitment further underscores the Bank’s successful execution of its digital transformation strategy.
KFHOnline app offers over 200 digital banking services. Key features include instantly applying for virtual prepaid cards, managing card usage limits for primary and supplementary credit cards, viewing Oasis Club membership details and miles, and making local or international transfers. Users can open additional accounts in Kuwaiti Dinars or foreign currencies without visiting a branch, view card details and PINs, activate new cards, temporarily block cards, and open gold accounts to buy, sell, or gift gold. The app also enables customers to set up deposits, add beneficiaries, check balances, request checkbooks, apply for financing, track financing obligations and installments, access investment plans, view total account and deposit summaries, manage children's accounts, pay local telecom bills, and access numerous other features.
KFH's hybrid branches offer a variety of services, giving customers the opportunity to access unlimited e-services through a range of digital channels. Customers can either interact directly with employees or use self-service devices and other modern technology.
KFH's e-branches are a smart banking channel that transforms typical customer transactions into an innovative, automated experience. These branches provide highly efficient banking services, offering over 80% of what is available at traditional locations.
KFH e-branches include the XTM device, which allows direct video calls with service personnel, as well as ATMs and cash deposit machines. The cash deposit machines accept up to 200 notes per transaction.
Moreover, customers can perform a wide range of interactive banking transactions via e-branches located across Kuwait. These services include setting up Murabaha transactions; applying for credit and prepaid cards; updating personal data and phone numbers; activating bank cards; opening various accounts (such as Savings, Al-Rabeh, Electron, Al-Hassad, and Gold accounts); opening term deposits; printing cheques and cards instantly; and dispensing 10-gram gold bars. Additionally, customers can buy and sell gold online, make cardless withdrawals using a QR code via the mobile app or using their Civil ID/phone number, and perform cardless cash deposits using a QR code or Civil ID, alongside many other fast, convenient, and secure banking and financing services.
Call Center
The Call Center continues to provide services around the clock, receiving customer calls, addressing their inquiries, and responding to them through a qualified and technically advanced staff. KFH also provides the automated telephone service, 1803333, which operates with the same efficiency and speed to facilitate transfers between accounts, answer inquiries about financial transactions, among other services.
Customers outside Kuwait can contact KFH’s call center from seven countries (USA, Canada, UK, France, Germany, Turkey and Spain) without additional fees.
To use this service customers can call from the following toll-free numbers: USA and Canada (18008188608), UK (08000148898), France (0805086620), Germany (08001817080), Spain (900905440), and Turkey (908507712154). Local tariff charges may be applied in Turkey by local Turkish telecoms companies when calling this number.
This service is free exclusively for mobiles and landlines users in the mentioned countries only and doesn’t include the (Roaming Service).
Social media channels
KFH's social media team remains dedicated to addressing customer inquiries and assisting them at all hours through the official social media accounts (@KFHGroup).
Money transfer and account opening
KFH successfully launched WAMD digital service, allowing customers to send and receive money instantly and for free using their mobile numbers, 24/7. Additionally, customers can request money through WAMD service by sharing or scanning a QR code from the KFHOnline app. This app also allows customers to transfer funds from their local Knet bank accounts directly to their credit and prepaid cards.
KFH also successfully launched the D-POS device for account opening, the first-of-its-kind in the market, allowing customers to open accounts at KFH immediately and anywhere.
Customers can now open accounts in major currencies through KFHOnline; previously, account opening was only available at branches. Additionally, KFH has integrated Western Union (WU) services into its app, enabling customers to make international transfers directly through the application. The Bank also offers instant transfers within the GCC countries through the AFAQ network on the mobile app.
Corporate services
KFH launched the first mobile application for corporate banking encompassing major services for business development, in addition to launching facial recognition technology based on biometric identity and other distinguished electronic services available through the corporate banking webpage.
KFH successfully introduced corporate cards, offering three different products that cater to the various local and global corporate needs. Key features include cash and cheque deposits, as well as cash withdrawals. The cards also provide access to Point of Sale (POS) terminals and online payment gateways, both in Kuwait and internationally.
In addition, KFH has introduced corporate credit cards, which are among the bank’s distinguished offerings for business owners. These cards are linked directly to the company’s account, allowing business owners to issue cards to employees for seamless expense management. They can be used to cover day-to-day business expenses, one-time travel costs, and more. The corporate credit card helps businesses better manage their cash flow while offering enhanced control over employee expenditures.