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In the news..
KFH: Growing Customer Demand for Banking Services via WhatsApp
Kuwait Finance House (KFH) is seeing growing demand and strong customer engagement with its WhatsApp banking services. The channel improves the overall customer experience by offering simple, secure and convenient digital banking anytime, anywhere. The service is the first of its kind in the Kuwaiti banking sector and was developed in partnership with Infobip, a leading global provider of cloud communications and interactive services. KFH customers can complete a wide range of banking transactions quickly and securely through an intuitive interactive interface, without visiting a branch or calling the Contact Center. This makes banking more convenient and better aligned with today’s digital lifestyle. Services available via WhatsApp include transfers between personal accounts, payment of credit and prepaid card balances, account balance inquiries, and generation of six-month account statements. Customers can also retrieve their IBAN after authenticating through the Kuwait Mobile ID app, apply for financing, find the nearest branch, and connect directly with a customer service representative. The services are available 24/7 and meet the highest security standards to protect data confidentiality and transaction safety. To use the service, customers should install WhatsApp and save KFH’s number (1803333) in their contacts. Once saved, they can start using the service immediately. The initiative reinforces KFH’s position in digital banking and forms part of its broader digital transformation. It delivers secure, reliable banking through one of the most widely used social media platforms. It also strengthens KFH’s digital ecosystem, which includes the KFHonline app, KFH Go smart branches, ATMs, phone banking, and digital payment solutions such as WAMD, KFH PAY and Western Union transfers. KFH continues to lead digital transformation in the banking sector through advanced infrastructure and integrated platforms that provide a secure, seamless 24/7 banking experience. This is reflected in the more than 600 million digital banking transactions customers completed across the Bank’s channels in 2025, underscoring both customer trust and operational efficiency. KFH remains a pioneer in innovative digital banking, having introduced several market-first solutions including instant card printing, fully digital account opening, virtual cards, online gold trading, and seamless local and international transfers, alongside specialized applications for retail and corporate customers.
KFH Fosters a Culture of Environmental Sustainability Among Younger Generation
Kuwait Finance House (KFH) concluded its strategic participation in the "Sustainability Camp", one of the leading educational and awareness initiatives aimed at spreading a culture of sustainability and fostering environmental awareness among the younger generation. More than 120 students participated in the one-month program, which provided them with comprehensive, practical, and educational experiences that combined knowledge, practice, and innovation across key areas of sustainability. Executive Manager Corporate Relations and CSR at KFH, Faisal Alsurayye, said: “This participation confirms the bank's commitment to supporting environmental and developmental initiatives. It further reinforces its role in building a generation that is more aware of environmental issues and better equipped to create effective solutions for sustainability challenges, aligning with its social responsibility strategy and its dedication to empowering youth to build a more sustainable future." He added that the four-week camp featured a rich program of educational and practical activities. Participants explored concepts of environmental sustainability, the circular economy, resource management, and conservation, while also developing their creative thinking, teamwork, and problem-solving skills. Working in specialized teams, students developed practical projects to address environmental challenges and proposed innovative, applicable solutions, reinforcing their understanding of sustainable innovation. Alsurayye stated that at the camp’s end, KFH presented an award for the best project under its “Keep it Green” environmental campaign. This award recognized the students' outstanding efforts, encouraged their innovative solutions, and aimed to motivate ongoing initiative development while fostering a culture of innovation and sustainability to empower them in addressing future environmental challenges. He emphasized KFH’s commitment to supporting these impactful initiatives, believing youth empowerment and engagement in sustainable development are essential. This commitment is realized by equipping young people with the knowledge, skills, and practical experience required to understand environmental challenges and create effective solutions. Additionally, these programs identify and nurture young talents, directing them toward fields that positively affect society and the environment. He pointed out that KFH, through its "Keep it Green" campaign, continues to support environmental initiatives that promote sustainable practices and environmental awareness. This aligns with KFH's leading role in sustainability, its commitment to society and the environment, and its drive to build a better future for next generations.
KFH Ranked No. 1 Best-Performing Bank in Kuwait
Kuwait Finance House (KFH) has ranked No. 1 Best Performing Bank in Kuwait in The Banker magazine’s 2026 list of the Top 100 Arab Banks. The ranking is based on key financial indicators, including growth, profitability, capital strength, operational efficiency, asset quality, return on risk, and liquidity. This ranking highlights KFH’s robust financial strength, operational efficiency, and successful execution of its strategic priorities, including sustainable growth, digital innovation, and the delivery of customer-centric banking solutions aligned with the rapidly evolving financial landscape. As a prominent and reliable global benchmark, The Banker ranking comprehensively assesses key financial and operational indicators, providing a significant reference for investors, banking leaders, and decision makers to evaluate regional and global bank performance and industry trends. It is worth noting that KFH achieved a net profit of KD 363.1 million for bank shareholders in the first half of 2026, the highest profit in the banking sector, representing an increase of 6.1% compared to the same period last year. Net financing income for the first half of 2026 reached KD 649.4 million; an increase of 6.9% compared to the same period last year. Total operating income for the first half of 2026 increased, supported by the increase in all core activities to reach KD 990.5 million; an increase of 9.9% compared to the same period last year. Net operating income increased to KD 687.9 million, reflecting a growth of 16.2%. Financing receivables at the end of the first half of 2026 reached KD 22.8 billion, an increase of 11.5% compared to the end of the first half of the previous year. Total assets amounted to KD 42.2 billion at the end of the first half of 2026, a growth of 9.7% compared to the end of the first half of the previous year. In addition, the capital adequacy ratio reached 17.47%, which is above the limit required by regulators. This ratio confirms KFH`s solid capital base and supports its expansion and growth. The Banker Founded in 1926 and owned by the Financial Times, The Banker is a prestigious financial affairs publication widely regarded as a trusted source of global banking data and analysis.
KFH Receives Recognition for Its Support to "A Nation Protects You" National Campaign
Kuwait Finance House (KFH) received broad recognition from participating ministers and state officials at the conclusion of the "A Nation Protects You" national anti-drug campaign. This honor underscores KFH's prominent community role and sustained support for national initiatives aimed at raising drug awareness and mitigating its impact on society. Participants emphasized that KFH serves as an outstanding role model for active public-private sector partnerships, given the bank's continuous commitment to supporting national initiatives and projects that serve society across various levels. Meanwhile, the First Deputy Prime Minister and Minister of Interior, Sheikh Fahad Yousef Al-Sabah, praised the leading social role of KFH, emphasizing that the Bank's contributions to various social initiatives are deeply appreciated for the genuine support they provide to community causes. In remarks following the closing ceremony of the campaign, Sheikh Fahad Al-Yousef stated that KFH's contribution was pivotal in helping achieve the initiative's awareness goals. He added that the bank made major contributions to this field, notably supporting the Addiction Treatment Center's rehabilitation of recovering individuals and assisting authorities in combating substance abuse and its societal impact. A leading model in CSR The ceremony was attended by the Minister of Justice, the Minister of Health, and the Minister of Social Affairs, Family and Childhood Affairs, who praised KFH for its support to community initiatives and recognized its key role as a strategic partner in the "A Nation Protects You" campaign. The ministers lauded KFH for supporting numerous government-led initiatives across key social sectors, highlighting that KFH’s approach to social responsibility serves as a benchmark for the private sector. Haitham Alterkait Deputy Group CEO Technology and Operations, Haytham Alterkait, affirmed that the Bank's strategic partnership in the "A Nation Protects You" campaign stems from its leading community role and its commitment to supporting impactful national awareness initiatives that benefit Kuwaiti society. He explained that the campaign served as an exemplary model of public-private collaboration, which ultimately benefits society. Alterkait expressed his sincere gratitude to all participating ministries, institutions, and individuals whose collaborative efforts drove the campaign's success and advanced its national awareness objectives. He particularly highlighted the Ministry of Interior for its pivotal role throughout the initiative. Yousef Al-Ruwaieh Head of Group Public Relations and Media at KFH, Yousef Abdullah Al-Ruwaieh, said that the Bank remains committed to supporting national awareness initiatives that serve the community and drive development across various fields, in line with its corporate mission, established values, and leadership in social responsibility. He added that KFH’s participation in the "A Nation Protects You" campaign stems from its belief that national institutions must look beyond their core operations to actively support community initiatives that enhance quality of life. He emphasized KFH's ongoing commitment to corporate social responsibility through active partnerships with state institutions, highlighting the bank's focus on national awareness campaigns that address societal priorities and maximize sustainable impact of such partnerships. Strategic contributions KFH has a distinguished track record of supporting national and community initiatives, with its most notable contributions including: - The construction and opening of an addiction treatment hospital's tenth ward, costing KD 4.5 million in total. - KD 15 million to fund the construction and equipping of the new Cardiac Diseases and Research Center at Mubarak Al-Kabeer Hospital. - KD 8 million for the reconstruction of the damaged area in Al Mubarakiya. - KD 20 million to build 15 ambulance centers to support the health ecosystem. - Spearheaded a landmark initiative in partnership with the Ministry of Justice to relieve defaulting debtors, bringing KFH’s total contributions to over KD 61 million since 2019. - KD 10 contribution to support the Covid-19 Government Relief Fund, alongside an additional standalone contribution. - USD 13 million contribution to the Kuwait Emergency Response Fund. - USD 6 Million to repair damaged power stations.
