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In the news..
KFH: Pioneering Efforts to Promote Financial Literacy
Reinforcing its leadership in financial literacy and social responsibility, Kuwait Finance House (KFH) continues to spearhead the national "Diraya" awareness campaign. Launched by the Central Bank of Kuwait and the Kuwait Banking Association, the initiative sees KFH deploying innovative tools and strategic outreach to strengthen financial and banking awareness across the community. Awareness pillars KFH geared its awareness plan towards several pillars to support Diraya campaign in response to the growing digital challenges, particularly cybersecurity and data security. Promoting financial literacy KFH increased its awareness messages which urged customers to refrain from responding to messages with suspicious links or sharing OTP or passwords with third parties. KFH also emphasized that banks never request personal customer information through links or phone calls. KFH’s efforts played a prominent role in promoting financial literacy and increasing awareness as well as advising customers to remain vigilant of the cyber fraud modern methods to avoid falling victim to such practices. Furthermore, KFH advised customers to disregard any requests for banking details made through phone calls or social media, identifying such solicitations as fraudulent efforts to steal personal data and account information. Additionally, KFH continued its awareness initiatives encouraging customers to verify the authenticity of websites prior to entering any personal information. AI-powered fraud attempts KFH intensified its efforts to warn the public against new fraud attempts that involve the use of advanced AI tools to replicate the voices of real individuals with a high degree of accuracy. These voice imitations are used to contact friends or family members through phone calls or social media, often accompanied by urgent requests to transfer money. The lifelike nature of these interactions may give the impression of authenticity and credibility. KFH called for the highest levels of caution and urged customers to verify the identity of the person requesting a financial transaction. Internal awareness KFH’s endeavors to warn against fraud attempts encompassed sharing awareness emails to its employees. These emails present concise and engaging content aiming to raise awareness of cyber fraud risks and warn against suspicious calls that seek to deceive employees and obtain their information. Initiatives and forums KFH also continued its active participation in initiatives that promote banking awareness, including its support for Kuwait's largest cybersecurity hackathon for the third consecutive year. During the event, KFH highlighted the concept of fraud in general and cyber fraud in particular, addressing its various forms that pose risks to individuals and society. Moreover, KFH participated in the 12th eGovernment Forum titled “AI-Powered Information Security Services”, demonstrating its role in reinforcing cybersecurity. Digital channels KFH recorded a significant milestone in its awareness efforts for Diraya campaign, leveraging its digital channels and official social media accounts as educational and awareness platforms for the public. Through these channels, KFH delivered distinctive awareness content. With the introduction of its new digital services, KFH published a series of successful awareness messages on these newly launched services such as instant issuance of prepaid and credit cards, WAMD service, and instant transfers through the gulf payment system, AFAQ. The Bank also released several educational videos on how to use and benefit from digital financial solutions available on KFHOnline, which can be viewed through its official social media accounts @kfhgroup. Financial awareness for kids As part of its support for the Diraya campaign, KFH partnered with Hzaya Bookstore, which specializes in children's books, to launch content dedicated to children. The initiative aims to raise awareness and teach children the basics of early savings and financial planning In cooperation with Hzaya, KFH also organized an innovative, practical, and interactive program for Baiti account customers. Social engagement and measurable impact Reaffirming its leadership in supporting Diraya campaign, KFH continued its initiatives to measure banking awareness among the public through several programs and activities. These included awareness initiatives for its PR Academy participants, Kuwait University students, students participating in Ma’a Attalaba competition, as well as participants in the Derasti Exhibition, held at Kuwait International Fair in Mishref. KFH also organized awareness programs for CODED Academy students during the Bank’s participation in the Kuwait Codes initiative. Record engagement levels KFH’s efforts in supporting Diraya campaign resulted in achieving record engagement levels, with awareness messages reaching millions of followers. This contributed effectively to changing financial behavior toward greater caution and awareness. It is also worth noting that KFH, through its leading role in Diraya campaign, reiterates its pivotal role in prioritizing customers and public safety. Additionally, the success in spreading digital and banking awareness reflects KFH’s pioneering vision of transforming its platforms into educational channels that contribute to creating a safe and sustainable financial environment.
KFH Contributes KD 2 Million to Defaulting Debtors Relief Campaign
Kuwait Finance House (KFH) has announced a KD 2 million contribution to a debt-relief campaign organized by the Ministry of Justice. This initiative underscores the bank’s commitment to supporting government efforts, fulfilling its social responsibility, serving the interests of citizens, and fostering community solidarity. KFH’s latest contribution further reinforces its track record in supporting debt relief initiatives. Since 2019, the bank’s total contributions toward settling the debts of defaulting individuals have exceeded KD 61 million. One of the bank’s most prominent social responsibility initiatives was launched in cooperation with the Ministry of Justice. This first-of-its-kind commitment provided KD 20 million to assist ten thousand debtors facing judicial rulings. Following the positive community response to the program's 2019 launch, KFH continued to expand its scope to reach a broader segment of beneficiaries. Building on this success, the bank also implemented the initiative in the Kingdom of Bahrain, in coordination with the Bahraini Ministry of Justice. KFH has consistently supported national efforts during various crises. Driven by its commitment to Kuwait and its people, the bank was the largest contributor to the KD 10 million fund established by the Central Bank of Kuwait to support government initiatives during the COVID-19 pandemic. The bank also made an additional standalone contribution to the fund, which was overseen by the Council of Ministers to support national priorities and emergency interventions during the pandemic. Moreover, KFH allocated KD 8 million to reconstruct and rehabilitate the damaged area in Al-Mubarakiya, ensuring that the landmark reflects its cultural and heritage significance. KFH contributed to the establishment and equipping of the tenth ward at the Addiction Treatment Center, completing its long-standing initiative to develop the facility since 2005. Additionally, the bank allocated KD 20 million to build 15 ambulance centers, reinforcing the national healthcare system as part of its broader commitment to social responsibility. KFH further strengthens its leadership in social responsibility by consistently supporting key national entities, including KFAS, the National Employment Support Program, and the Institute of Banking Studies. The bank plays a pivotal role in sustainable development by supporting a wide range of social initiatives across healthcare, education, youth, sports, and innovation, in addition to environmental conservation and the promotion of social solidarity. It also remains a dedicated supporter of people with special needs, as well as various national programs, campaigns, and events.
KFH Offers Eidiyah Through Branches and Digital Channels
In line with its commitment to providing seamless banking services and sharing the joy of Eid Al-Fitr with its customers, Kuwait Finance House (KFH) is offering new "Eidiyah" banknotes in various denominations. The service is available through the KFHOnline app, KFH Go smart branches, and traditional branches across Kuwait, in addition to concierge delivery service for selected customer segments. KFH Executive Manager Digital Channels, Meshal Mandani explained that the bank is committed to keeping pace with digital transformation, reaffirming its leadership in providing innovative payment solutions and secure, flexible options for digital cash transfers. He added that customers will be able to send Eidiyah digitally starting from the first day of Eid Al-Fitr through the KFHOnline app, using the WAMD service and KFH Pay links, which allow funds to be transferred quickly and conveniently. Mandani explained that the bank has completed its preparations to offer Eidiyah banknotes through all KFH branches across Kuwait, enabling customers to obtain new banknotes ahead of Eid Al-Fitr. Customers will also be able to withdraw Eidiyah from KFH Go smart branches located in seven locations across Kuwait, starting Wednesday for two days. ATMs will dispense the most requested denominations: KD 1, KD 5 and KD 10. He noted that KFH also offers an Eidiyah delivery service for Private Banking and Premium customers. The service is coordinated through relationship managers to meet specific cash requirements, reflecting the bank’s commitment to providing tailored services while ensuring privacy and convenience for these customer segments.
KFH empowers businesses with cutting-edge "eCorp" solutions
Kuwait Finance House’s (KFH) “eCorp” platform for corporate customers has witnessed a remarkable increase in usage following the launch of its upgraded e-services and mobile app. The platform provides an exceptional banking experience tailored specifically for the corporate sector. KFH has introduced a new suite of digital services designed to enhance user flexibility. These include full-authority individual accounts, electronic data updates, and "Zaheb" payment service. Additionally, users can now issue QR-verified IBAN certificates, manage credit facilities and limits, view transaction details, request new transactions and process outstanding payments. The newly updated platform offers a wide array of services, ranging from salary transfers and checkbook requests to viewing account statements, tracking interbank transfers, and managing user permissions within a multi-registration system. Furthermore, the platform offers a comprehensive suite of services, including standing order management, monthly statement subscriptions, and automated coverage services. Users can also issue balance verification certificates, reactivate dormant accounts, and execute transfers at direct rates (360T). Additionally, the platform supports clearing company distribution subscriptions, the opening of new investment accounts and deposits, and the issuance of remittances, letters of credit, and guarantees. Other features include drawdowns from existing credit facilities, "Zaheb" payments, all types of transfers, beneficiary management (local and international), lost card reporting, and IBAN sharing. The launch of our upgraded e-services and mobile app offers exceptional banking experience for corporate customers. By integrating cutting-edge technology with robust security, KFH enables modern financial management through tools that prioritize sustainability. This update reduces reliance on paper-based workflows by digitizing applications and transactions, directly supporting environmental goals. Furthermore, modern digital interface streamlines operations, enhance administrative performance and significantly reduce processing times.
