Kuwait Finance House (KFH) continues to provide its banking services around the clock, online and through digital platforms, during the holiday. Most banking services are available across several channels, including online applications, KFH Go smart branches located in many important areas, and KFH's social media accounts, alongside numerous e-service channels leveraging the best FinTech tools and digital platforms.

KFHOnline app features a sleek, modern design with smart banking services. KFH has carried out a comprehensive update to its app, reaffirming its dedication to digital transformation and excellence in providing advanced financial solutions. These solutions meet customer needs and deliver seamless banking experience. This move also underscores the Bank’s outstanding execution of its digital transformation strategy.

KFHOnline provides access to more than 200 banking services. Additionally, KFH smart hybrid branches offer other services. Accordingly, KFH customers have the flexibility to either interact directly with an employee or use state-of-the-art self-service devices.

KFH Go smart branches, a smart banking channel, transforms routine transactions into automated processes at an innovative branch, empowering customers to efficiently benefit from 80% of the services typically available at traditional branches.

KFH Go smart branches include the XTM device, which allows direct video calls with service personnel, as well as ATMs and cash deposit machines. The cash deposit machines accept up to 300 notes per transaction.

Moreover, customers can conduct a variety of interactive banking transactions through KFH Go branches located in various places in Kuwait, including Kuwait International Airport. These services include: establishing Murabaha transactions, requesting credit and prepaid cards, updating data and phone numbers, activating bank cards, opening deposits and accounts, instant cheque and card printing, receiving gold biscuits (10 grams), opening (gold, savings, Al-Rabeh, electron) accounts, online gold purchase and sell, cardless withdrawals using QR code through mobile, or by using Civil ID or phone number, in addition to many other financing and banking services conducted quickly, easily and safely.

KFH's e-banking services are characterized by their high efficiency, ease of use, and safety, as reflected in the number of electronic banking operations that KFH customers carried out via KFHOnline.

These e-banking services encompass a wide array of digital functionalities, including opening additional bank account in foreign currency or Kuwaiti dinars without a branch visit, instant virtual prepaid card issuance, viewing PINs and other credit and ATM card details, activating and temporarily suspending bank cards, managing supplementary card limits, facilitating local and telex transfers, opening deposits, adding beneficiaries, balance inquiries, cheque book requests, opening and trading gold accounts, gifting gold, requesting and checking financing obligations and installments, perusing investment plans, receiving account balances and deposit summaries, and managing children's accounts through the Baiti Online service.

KFH launched the Live FX Pricing, instant cross-border payments service at KFH-Turkey using Ripple’s technology and digital Wallet service through smart mobiles and watches which provides advanced and smart digital payment methods according to highly developed security standards in cooperation with Samsung, Fitbit and Garmin. The Bank also offered instant card issuance within 2 minutes to print KFH new redesigned cards.

Call Center

The Call Center continues to provide services around the clock, receiving customer calls, addressing their inquiries, and responding to them through a qualified and technically advanced staff. KFH also provides the automated telephone service, 1803333, which operates with the same efficiency and speed to facilitate transfers between accounts, answer inquiries about financial transactions, among other services.

Customers outside Kuwait can contact KFH’s call center from seven countries (USA, Canada, UK, France, Germany, Turkey and Spain) without additional fees.

To use this service customers can call from the following toll-free numbers: USA and Canada (18008188608), UK (08000148898), France (0805086620), Germany (08001817080), Spain (900905440), and Turkey (908507712154). Local tariff charges may be applied in Turkey by local Turkish telecoms companies when calling this number.

This service is free exclusively for mobiles and landlines users in the mentioned countries only and doesn’t include the (Roaming Service).

Social media channels

KFH's social media team remains dedicated to addressing customer inquiries and assisting them at all hours through the official social media accounts (@KFHGroup).

Money transfer and account opening

KFH successfully launched WAMD digital service, allowing customers to send and receive money instantly and for free using their mobile numbers, 24/7.

KFH also successfully launched the D-POS device for account opening, the first-of-its-kind in the market, allowing customers to open accounts at KFH immediately and anywhere.

Customers can now open accounts in major currencies through KFHOnline; previously, account opening was only available at branches. Additionally, KFH has integrated Western Union (WU) services into its app, enabling customers to make international transfers directly through the application. The Bank also offers instant transfers within the GCC countries through the AFAQ network on the mobile app, further enhancing cross-border payment capabilities for its customers.

Corporate services

KFH launched the first mobile application for corporate banking encompassing major services for business development, in addition to launching facial recognition technology based on biometric identity and other distinguished electronic services available through the corporate banking webpage.

KFH successfully introduced corporate cards, offering three different products that cater to the various local and global corporate needs. Key features of these cards include cash withdrawal and deposit, cheque deposit, access to Point of Sale (POS) terminals and online payment gateways (governmental), both locally and internationally.

In addition, KFH has introduced corporate credit cards, which are among the bank’s distinguished offerings for business owners. These cards are linked directly to the company’s account, allowing business owners to issue cards to employees for seamless expense management. They can be used to cover day-to-day business expenses, one-time travel costs, and more. The corporate credit card helps businesses better manage their cash flow while offering enhanced control over employee expenditures.