Chief Retail Banking Officer at Kuwait Finance House (KFH) Mohammed Al-Fouzan announced that KFH is planning to apply a new strategy to upgrade the Call Center ‘Alo Baitok’ 1803333 that is part of the restructuring program.
Al-Fouzan made that announcement on the sideline of honoring distinguished Call Center employees during Q4 of 2012, where he mentioned that KFH witnesses a paradigm shift in its banking services and electronic channels. He added that future plans focus on performance, client service, and quality of services, which are the duties that have been effectively shouldered by the Call Center. He went on to say that KFH continues to support its distinguished employees, which is reflected on the quality of services offered to clients. He stressed that such support motivates employees to continue to work relentlessly to reach new ideas and innovative services that set KFH apart from others.
Meanwhile, Call Center Department Manager Meshaal Al-Obaid noted that KFH has always been keen to honor its distinguished employees, which reflects the bank’s firm belief in the skills of its employees, and serves to motivate them to work harder and be creative. He praised the role played by the department, and highlighted all the new innovative services and products that led to high client satisfaction. He stressed the importance of developing and innovating new services for clients, such as upgrading banking technology to meet the requirements of clients. Such services include activating banking cards online and through the phone service, which is the first service of its kind. This service was offered to take full advantage of KFH’s e-channels, which saves time and effort, not to mention allowing clients to access such services at any time and place.
Al-Obaid asserted that this service comes as part of KFH’s efforts to offer its clients all banking, commercial, and real estate services through alternative e-channels, which allows clients to take advantage of such services anywhere. He went on to say that KFH works tirelessly to offer its clients any e-services that they might need, and revealed that a new bouquet of e-services will be launched soon through the Call Center Department.