The prestigious Global Finance Magazine awarded Kuwait Finance House "KFH" the Best e-Bank in Kuwait which was announced as part of a report released on the best banks in the Middle East and Africa region in 2010 it praised for the use of technology and relevant services. The report comes as an effort to monitor the great interest and developed projects brought into being by KFH amidst the profound concern to ensure technological revitalization of the full range of its services and products provided to its clients starting from the first step when the client joins the banking services portal up to performing the most important operations, such as subscribing to an investment fund and following up on its performance, salary transfer to employees, money withdrawals in different currencies, external commission-free money transfer, or even following up the accounts and credit cards for many past years in addition to purchases and paying installments. Most services are available via KFH site on the Internet at kfh.com. The technology as such realizes the goal to maintaining constant communication between the client and KFH around the clock from various access points using the fixed and mobile multimedia means.
Assistant General Manager for Information Technology Dr. Waleed Al-Hassawi, commenting on the award said: "KFH engages state-of-the-art technology resources and adopts them as a key method and means necessary for all products and services. This award therefore comes as a rightful culmination of continuous efforts exerted long ago to employ modern technology in customer service in order to reduce costs and channel the energy of the human capacities to core business areas where we could further enhance the profitability and competitiveness edge in light of the constant effort to serve our customers and allow the best level of performance in accordance with global standards."
Al-Hassawi stressed that KFH's approach to investment in technology and the human resources as assets stands among KFH priorities. The efforts thus far exerted have resulted in building advanced technology and multi-tier infrastructure hosted on a core system that has been applied successfully for years and has great potential in terms of capacity and extended possibilities of development, modernization and integration with other systems and added-value potentials that all have rendered modern applications adopted on automated systems and services easy and safe. It as such established KFH website as the first to utilize technology in its products and services, and made it possible to run the best automated systems world-wide for automated teller machines and banking cards, customer service and many other applications that KFH and thus its customers gained more benefits from and instilled in the successive advancements in the field of banking services based on automated systems without any burdens or obstacles given the comprehensiveness of the mechanized system being equipped with all components and most notably the established methodology within KFH to employ technology in all areas of banking work.
Al-Hassawi continued saying that: KFH this year has added more than 15 automated systems to serve different areas of work. KFH also provides through its website a new service almost every month, and the site is depicted for its comprehensive performance that reflects the smooth integration of KFH's commercial, banking, investment and real estate services in a manner that renders customer service use easier and faster through simple steps at a single stop. He went on to say that: This approach makes it easier to conduct service, maintenance and follow-up operations, pointing out that the advanced and distinguished level achieved so far by KFH in technology to support the services and modern systems requires routine follow-up of the latest and most important technological developments and advancements and adopting the best means as well as cooperating with agencies and companies involved in scrutinizing the service quality, safety and ease, pointing out that many institutions engaged in this area tend to emphasize in their publications KFH's excellence in the field of technology and the success of its efforts towards achieving electronic banking in spite of the multiplicity and diversity as well as the varying nature of services underlined in this regard since commercial, investment and real estate services could almost amount to independent markets.
He indicated that such technology feature that has become inherent to KFH services stems from a stable and continued organizational human efforts exerted around the clock to seize the latest global developments, and select what suits KFH and its customers so as to achieve maximum benefit of all advancements while at the same time continue maintenance and control efforts without interruptions thus allowing services to run smoothly without tolerating any blemish to vital elements of speed, accuracy and safety in doing business.