Kuwait Finance House (KFH) has launched a suite of new banking services via WhatsApp, a first for the banking sector in Kuwait. This initiative is part of KFH’s ongoing commitment to enhancing customer experience through digital channels that are accessible, secure, and available around the clock. The service was built in partnership with Infobip, a leading global provider of cloud communications and interactive services.

Commenting on the new service, Executive Manager Digital Channels at KFH Meshal Mandani, explained that customers can now perform numerous banking transactions easily, quickly, and securely through a simple interactive interface, without needing to visit a branch or call the Contact Center. This significantly enhances customer convenience and aligns with today’s fast-paced digital lifestyle.

He pointed out that the new services include internal account transfers, transfers to credit and prepaid cards, balance inquiries, six-month statements, IBAN generation, financing applications, branch locator, and live chat with customer service representatives. All services are available 24/7 with the highest security standards to ensure complete data confidentiality and transaction safety.

"To access these services, customers should save KFH’s number, 1803333, to their contacts and install WhatsApp. They can then begin using the service instantly," he added.

Mandani said that the new initiative reinforces KFH’s digital leadership and its advanced digital transformation journey. "Providing banking services via a major social media platform allows KFH to expand its reach while maintaining the highest standards of security and data protection."

This launch further strengthens KFH’s diverse digital ecosystem, which includes KFHonline app, KFH Go smart branches, ATMs, phone banking, and digital payment solutions such as WAMD and KFH PAY.

KFH continues to lead the digital transformation in Kuwait’s banking sector through state-of-the-art infrastructure and integrated platforms, delivering secure, seamless, round-the-clock banking experiences. This is clearly demonstrated by the completion of more than 600 million electronic transactions in 2025 across its various channels, a strong testament to customer confidence and the effectiveness of its digital solutions.

KFH remains a pioneer in innovative digital banking, having introduced many market-first solutions including instant card printing, fully digital account opening, virtual cards, advanced card management, online gold trading, and seamless local and international transfers, along with specialized applications for retail and corporate customers.