In line with its continued support for the banking awareness campaign, Diraya, Kuwait Finance House (KFH) organized a specialized workshop to enhance employee awareness of financial fraud and its risks, as well as methods for identifying and countering fraudulent attempts.

The workshop, "What a Fraudster Thinks", reflects KFH's commitment that employees are the banking sector's first line of defence. It emphasizes the necessity of continuously strengthening their readiness and awareness against the rapidly evolving fraud landscape.

The workshop was delivered by KFH Executive Manager Fraud Risk, Ahmed Abdulwahab Al-Zamami. It provided a comprehensive overview of the latest internal and external fraud schemes targeting both institutions and individuals, with particular emphasis on cyber fraud and phishing attacks.

Participants were introduced to common fraudulent practices, such as fake links, deceptive calls, and institutional impersonation. To maximize customer security, the workshop outlined practical ways to detect and respond to suspicious activity. It also examined the psychological manipulation tactics fraudsters use to deceive victims and access confidential information.

Al-Zamami said that the aim of the initiative was to deepen employees' understanding of the motives and methods behind financial crimes through real-life examples and case studies. He stressed the importance of safeguarding data privacy and avoiding any engagement with suspicious communications or unofficial requests.

He further emphasized never sharing passwords, OTPs, or PINs, urging vigilance against fraudulent messages impersonating official entities to solicit suspicious link clicks or OTPs. This warning applies to all KFH customers and the public. He noted that ignoring unsolicited messages from unknown sources remains the primary defence against fraud, protecting both funds and personal data.

Al-Zamami also warned against emerging scams that leverage artificial intelligence to replicate the voices of real individuals. Fraudsters then contact the victim's acquaintances by phone or through social media, creating a sense of urgency to persuade them to transfer money, thereby adding a layer of legitimacy to the scam.

As part of its CSR program, KFH continues educating employees and the public on evolving fraud threats, hence reinforcing the Bank’s leadership in promoting financial awareness in the community.