Kuwait Finance House (KFH) continues to strengthen the integration of its Group services and deliver a more seamless and flexible banking experience through three dedicated KFH Group Service Centers located at Khaldiya, Mishref and Al-Qairawan branches. These centers are designed to serve existing and prospective customers of both Kuveyt Türk Bank and KFH-Egypt.

The centers provide integrated solutions under KFH umbrella, enabling customers to benefit from a wide range of services that cater to their diverse needs while enhancing access to the banking services offered by the Group's banks. This initiative is in line with KFH's strategy to boost integration among Group entities and reinforce its unified corporate vision, thereby enhancing customer experience and elevating service quality.

As part of its efforts to deepen integration across the Group and achieve its strategic objectives, KFH launched its first Group Service Center at Khaldiya branch in 2023. This was followed by the opening of a similar center at Mishref branch to serve Kuveyt Türk and KFH-Egypt customers, and subsequently the inauguration of the third center at the Al-Qairawan branch this year. The centers provide a range of specialized services designed to customer needs, offering a comprehensive banking experience within Kuwait, while KFH continues to explore opportunities to expand this initiative to other markets across the Group's footprint.

Currently, the Group Service Centers offer a variety of customer-focused services, including facilitating account opening procedures, updating personal and banking information, and providing technical support for the activation and use of digital banking applications of both Kuveyt Türk and KFH-Egypt. The centers also provide services related to requesting, issuing, and delivering ATM cards linked to KFH-Egypt accounts, enabling customers to manage their accounts and conduct their banking transactions conveniently and securely.

The Group Service Centers cater to Personal Banking customers and above. The centers also enable customers to complete various banking transactions and receive immediate responses to their inquiries through dedicated and specialized staff, in accordance with the highest standards of service excellence, care, and follow-up.

The centers have witnessed notable customer turnout from those seeking to benefit from the services available to Kuveyt Türk and KFH-Egypt customers, reflecting the success of the initiative in strengthening connectivity among the Group's entities and reinforcing KFH's commitment to remaining close to its customers wherever they are.