In recognition of its proactive efforts and outstanding initiatives, Kuwait Finance House (KFH) received the AI Excellence Award. The award was presented during the Microsoft AI Summit, which was hosted by State of Kuwait and attended by a select group of technology experts from the region.

Following the receipt of the award, KFH Group Chief Technology and Digital Transformation Officer, Eng. Meshaal AlMunaikh, stated: “This award recognizes KFH's proactive efforts in adopting the latest AI solutions to enhance the efficiency of its internal operations, improve both employee and customer experiences, and raise productivity and performance across the bank's various business sectors. This success supports the integration of human resources and advanced technologies, creating a more flexible work environment.”

AlMunaikh added: "This recognition reflects KFH's commitment to leveraging modern technologies to serve its digital transformation strategy and support Kuwait Vision 2035(New Kuwait), which focuses on building a knowledge economy based on innovation.”

AlMunaikh emphasized that KFH has established a pioneering model for integrating smart solutions, including AI, into its operational system. By successfully harnessing these technologies, the bank has boosted the speed of decision-making and increased the efficiency of internal operations, resulting in significant qualitative leaps in overall performance.

He demonstrated KFH’s unprecedented AI-focused initiatives including implementing an intelligent automation across several internal processes to accelerate decision making. The Bank also introduced an AI Copilot assistant to help employees organize their daily tasks, allowing them to move away from repetitive administrative work and focus their time and energy on higher-value activities such as strategic analysis and customer engagement. KFH successfully launched the smart data analytics initiative, enabling deeper understanding of customer needs and faster delivery of tailored services. Moreover, KFH deployed specialized virtual assistants, providing accurate and comprehensive answers to employees’ questions across various domains and adopted the advanced Speech Analytics system, which converts recorded phone calls into written analysable transcripts.  The Bank launched the Automated Quality Management system, which evaluates customer calls automatically.

He highlighted that KFH will continue to intensify its efforts to keep pace with global banking developments. By leveraging AI initiatives, the bank plans to provide innovative banking solutions that will enhance performance, improve customer experience, and open new horizons for product innovation.

AlMunaikh expressed sincere thanks to all entities that contributed to organizing the Microsoft AI Summit in Kuwait. He mentioned that AI has become a key driver in developing financial services and enhancing efficiency and innovation, particularly amid the rapid transformations taking place across the global banking sector.