Kuwait Finance House (KFH) continues to launch proactive initiatives, advancing its remarkable journey in Artificial Intelligence (AI). These efforts are part of its comprehensive digital transformation strategy, designed to deliver world-class banking services that meet customer needs and align with the latest banking developments worldwide.

Innovative strategic initiatives

Commenting on these milestones, KFH Group Chief Technology and Digital Transformation Officer, Eng. Meshaal AlMunaikh said: “Amidst the rapid changes in the global banking sector, AI is emerging as a key driver for developing financial services and enhancing efficiency and innovation.”

Accordingly, KFH is committed to keeping pace with the latest global banking trends. This is achieved by capitalizing on AI initiatives that offer innovative banking solutions to enhance performance and customer experience while paving the way for new products and services and creating a more flexible work environment.

Integrating human expertise with advanced technologies

AlMunaikh highlighted that KFH places strong emphasis on combining its human expertise with advanced technologies to achieve excellence, reinforce trust, and deliver sustainable value to customers. In this regard, KFH has successfully launched the smart data analytics initiative, enabling deeper understanding of customer needs and faster delivery of tailored services. The Bank has also implemented intelligent automation across several internal processes to accelerate decision making. KFH also introduced an AI Copilot assistant to help employees organize their daily tasks. This allows them to move away from repetitive administrative work and focus their time and energy on higher-value activities such as strategic analysis and customer engagement.

Specialized virtual assistant

AlMunaikh affirmed that KFH has succeeded in deploying specialized virtual assistants, providing accurate and comprehensive answers to employees’ questions across various domains. Among them is ShariaBot, the virtual Islamic finance expert that offers detailed guidance on Sharia-compliant banking transactions, including Islamic financing structures such as Mudarabah and Sukuk, Zakat calculations, and more.

He explained: “ShariaBot helps our employees to access Sharia provisions and their applications by referencing specific Fatwas issued by KFH’s Sharia’a Supervisory Board, thereby enhancing the reliability of the information provided.”

AlMunaikh added: “The virtual assistant service from KFH also includes the ComplianceBot, dedicated to supporting employees in navigating CBK’s regulations and its regulatory framework. ComplianceBot also provides precise answers on compliance obligations, licensing requirements, financial customer protection, governance standards, in addition to legal provisions and official resolutions. This AI tool is an indispensable resource for employees in the legal and regulatory compliance departments.”

Breakthrough in performance efficiency

He revealed that KFH has already integrated multiple AI-driven solutions across its operations, achieving significant progress in performance efficiency. “The Bank launched the Automated Quality Management system, which evaluates customer calls automatically against predefined standards, enabling trend monitoring and deeper performance analysis compared to traditional methods,” commented AlMunaikh.

Additionally, KFH has adopted the advanced Speech Analytics system, which converts recorded phone calls into written transcripts and automatically analyzes their content with high precision. This facilitates the detection of recurring complaints and common inquiries, providing decision-makers with richer insights while supporting digital evaluation of service quality.

Investing in the latest technologies

AlMunaikh reaffirmed KFH’s commitment to providing customers with a seamless, secure, and convenient banking experience through its digital platforms. He also stressed the Bank’s continued investment in the latest digital technologies that deliver the banking services of the future.

He concluded: “KFH has embarked on an ongoing journey in AI, which has become a cornerstone of its future growth strategy. This reflects the success of its forward-looking vision to harness the potential of AI for sustainable growth and strengthening its position as a leading global financial institution.”