Kuwait Finance House (KFH) has successfully received two certifications from the International Organization for Standardization (ISO). The certifications are the ISO9001 (QMC) for quality management system and ISO41001 (FM) for facility management system.

This accomplishment underscores KFH’s commitment to the highest international business standards, operational discipline, service excellence and alignment with Kuwait’s sustainability directions.

ISO for quality management system is a globally recognized framework that sets out the requirements for establishing a quality management system in any institution, ensuring the consistent quality of products and services that meet customer expectations and regulatory standards, while fostering continuous process improvement.

Additionally, ISO for Facilities Management is a global standard that provides support for institutions to enhance their facilities efficiency and operational effectiveness. It covers all aspects of maintenance, cleaning, energy management, infrastructure, and support services, ensuring harmony with corporate strategies and delivering tangible value to the business.

It serves to note that both certifications aim to capitalize on the best global practices, by streamlining operations, reducing costs, improving service quality, ensuring sustainability and well-being of employees and customers. The certifications are also considered among the most prominent recognitions provided by ISO worldwide.

On this occasion, Executive Manager General Services at KFH, Ayman Altabtabaei, said that the two certifications were awarded to KFH after a comprehensive external audit, confirming the efficiency of KFH’s operational and technical procedures, as well as the Bank’s capabilities for continuous development and improvement. These efforts ensure that KFH provides high-quality services to employees and customers across its branches. This achievement also reflects KFH’s sustained operational efficiency and commitment to the best international standards in quality and integrated facilities management.

He added: “This accomplishment is part of KFH’s record of international recognitions. The General Services Department is an organizational function that connects employees with their working environment, ensuring enhanced quality of life, increased business productivity, and excellent customer service.”