Kuwait Finance House (KFH) inaugurated a comprehensive training program for a new batch of Kuwaiti youth recruits in line with KFH keenness to attract, develop and qualify national talent according to the highest levels of quality and excellence resulting in providing outstanding customer service.
Mohammed Al-Musalam, Executive Manager – Talent Management at KFH stated that the program would continue for one month where the new recruits will be trained on banking products including accounts, cards, deposits and digital banking services. The training program includes an introduction to the concepts of Islamic Banking, Shariah-compliant banking products and a variety of workshops on the basics of customer service excellence.
Al-Musalam noted that the training program contributes in preparing KFH Talent in the best manner and in accordance with KFH standards and foundations, bearing in mind that 95% of the training program is delivered by internal trainers where KFH is proud to have highly qualified and experienced talent in their line of work who can add value and enrich the knowledge of the new recruits in the Islamic financial services, thus empower them to optimally serve customers.
It is worth mentioning that the new recruits undergo several exams throughout the training program to ensure KFH reaps the best results through raising employees’ efficiency, strengthening their skills, developing their experiences, enriching their banking knowledge, which will put them on the right track to perform their customer service duties in the best possible manner, using the latest e-banking programs and tools which will result in the achievement of KPI’s and Efficiency targets.
Al-Musalam concluded that KFH emphasizes on empowering its Human Resources through training programs in various fields to provide the best tools that further improves KFH performance.