Kuwait Finance House “KFH” is unique in providing the KFH GO smart branches at the market level, this contributes to meet the growing needs of customers and keeping pace with the latest modern technologies and the highest quality standards, which confirms the bank’s leadership in digital transformation and adoption of innovation in offering digital banking and financial solutions. Additionally, it contributes to adding value to the experience of customers who are looking for quick and easy banking services.
KFH is keen to enhance the spread of its smart branches which are 10 branches spread across Kuwait. The Branches are Avenues, Ishbiliyah coop, Jabriya coop, Al-Mangaf coop, Shuwaikh KFH Auto Showroom, Sabah Al-Ahmad, Al-Salam coop, Abu Fatirah coop, and Dahiya Abdullah Al-Salem and Airport branch. KFH seeks to increase the number of these smart branches to meet the needs of customers in most areas of Kuwait because of their continuous success and ease of use for the various KFH services.
KFH continues its efforts to enhance service delivery channels, whether through KFH Go, or KFHonline mobile application, social media channels, robot technologies, artificial intelligence, and many other channels alternative to traditional banking channels.
The smart branches, which operate fully automatically around the clock, reflect the remarkable development witnessed by the retail banking sector, at a time when customers are increasingly turning to using technology to obtain fast and highly efficient banking services.
KFH Go branches enable customers to benefit from the diversified banking services package including request commercial transactions “Murabaha”, request credit and prepaid cards, update information and mobile No., activate banking cards, open deposits and accounts, instant cheque book printing, instant credit card printing without pre-request, receipt of gold biscuits (10g), open (gold, saving, winner, automated service) account, buy/ sell gold, cash withdrawals without a bank card via the mobile through the QR code or through the civil ID or phone number, and many other finance and banking services.
KFH provides several distinguished digital services as the swift transfer of funds to KFH Turkey using RippleNet, “Digital Wallet” service via smart mobiles and watches which provide the latest smart digital payment methods in collaboration with Samsung, Fitbit, Garmin and many other e-banking services.
KFH reinforces its approach in the policy of integrating innovative solutions and banking technology operations, launching digital transformation initiatives and rearranging products and services in line with the needs and nature of the main operational sectors, with an emphasis on moving forward to become the best digital bank in the Middle East, both in terms of systems interactive software, robot technologies, and artificial intelligence that it uses or the services it provides to customers, which contributes to adding a distinct value to the experience of customers who are looking for fast and easy banking services. KFH was the first bank in Kuwait to launch the individual finance service using e-signature. The service provides electronic processing of all paperwork related to finance transactions. The service enables KFH customers to sign any document remotely “electronic” at any time and any place i.e., the finance request is fully completed automatically according to terms and conditions.
Additionally, KFH is the first bank in Kuwait to launch the instant ATM issuance service without pre-request through more than 100 ATMs in all KFH branches (ladies and gents) and several malls. It is the largest network in the country regarding the number of available ATM machines. The self-service provided to KFH customers enables them to print ATM card instantly within 3 minutes without the need to visit the branch or speak to the bank employees through phone service or make a pre-request.
KFH is the first bank in Kuwait to launch smart watches and mobiles service to execute banking transactions on ATMs at KFH branches and KFH GO branches. The customer can benefit from the diversified package of banking services through ATM machines without the need to use the card. Transactions are executed through available digital portfolios: Samsung Pay, Garmin Pay, Fitbit Pay and KFH Wallet.
KFH is the first bank in Kuwait to launch a new unique digital service “Live FX Pricing”. The service gives customers the advantage of Live FX Pricing for local and global money transfers and inter-account transfer transactions. The service is available 24/7 in global markets and provides competitive profit margins, dynamic prices, and efficiency in execution. The service is available on KFHOnline through mobile or KFH website and provides a basket of currencies including US$, Canadian Dollar, Euro, GBP, Yen and TL.
KFH is the first bank in Kuwait to launch the mobile cheque deposit service. The service enables KFH customers to deposit cheques in their accounts electronically in a fast, easy and secured manner by registering access to kfhonline application, enter the cheque amount to be deposited and take a photo of both sides of the cheque using the smart phone camera. Thereafter, the amount is deposited in the customer account according to service terms and conditions.