Kuwait Finance House (KFH) organized a training program on business continuity management and crisis management, with an analysis and evaluation of the institution’s infrastructure, highlighting the importance of continuing to provide service and confirming business, as part of the bank’s efficiency in dealing with variables and crises.

The training program presented by Senior Manager Business Continuity Management at KFH, Faisal Al Mulla focused on how to deal with any obstacles that may be exposed to KFH services, and take precautionary and corrective measures to avoid any interruption of the bank’s services. He clarified the appropriate methods and tools for dealing with developments related to business continuity, considering the Corona crisis and its repercussions.

Al-Mulla said that the program includes important steps within an ongoing approach that KFH follows to enhance the culture of risk mangement among the bank’s employees, officials and departments, with the aim of formulating an approved precautionary system based on initiative and innovation. He highlighted the importance of qualifying the bank’s employees and raising their efficiency to deal with emergency conditions and ensuring the smooth workflow without interruptions and during various circumstances.

The program included multiple scenarios as a practical experience that was taken from the beginning of the Corona crisis last year, and ways to deal with business continuity plans, the most important of which is the emphasis on means and mechanisms of communication and cooperation for business continuity, and a statement of readiness to avoid potential impacts.

During the virtual training program, Al-Mulla emphasized the effectiveness of coordination and collaboration between various departments and sectors, in line with the best practices and international standards.

He discussed the importance of leadership and reputation of any institution during emergency circumstances that may occur at unexpected times, which require analysis of the crisis and communication between internal departments to overcome obstacles and make the right decisions.

Al-Mulla explained that the training program aims to preserve the interests of KFH and its customers and the bank's reputation, capabilities,  financial  and human capital assets, pointing out that the practical experience of business continuity management has provided the participants with a valuable set of new ideas that help in studying and analyzing any incident and ways to deal with it, if it occurs.

He also stressed the importance of taking responsibility for work and developing strategies and prior plans that enable the organization to overcome obstacles, continue in business, while maintaining activities and achieving goals.

He underlined the importance of evaluating the pros and cons of each solution and weighing it to enable the senior management to make the right decision regarding the solution to be implemented, explaining that the proposed solutions aim to restore business in times of crisis within the specified time.

Al-Mulla said: "The Business Continuity Department plays an important role in preparing, arranging,  planning and following up constantly to ensure the continuity of readiness and the permanent availability of capabilities, which provides KFH with elements of stability and sources of strength."

He praised the positive interaction of the participants and the interest, follow-up and appreciation they showed for the importance of the program, expressing his happiness with the results of the program that enriched the ideas of the participants and showed their creative talents and achieved the maximum benefit from it, noting that the Business Continuity Training Program will be held periodically in efforts to encompass the largest possible number of employees.