Kuwait Finance House (KFH) has organized a training course about Customer Service Quality for retail banking employees as part of “We Care” campaign that has been launched recently and proved a great success.
The training course that lasts until June encompasses 1600 employees distributed in several sessions. In addition there will be sessions dedicated for managers. The training courses tackle significant topics and subjects such as the core of “We Care” campaign that is part and parcel of the development and change process KFH going through. In addition, it confirms the importance of clients’ retention and reflecting the best image of KFH by further delivering innovative services, not to mention highlighting the role of high caliber employees who are major factors of improving the institution.
Moreover, the training course included: mechanisms of clients’ follow up and communication, exploring clients’ requirements, service efficiency, clients’ retention and continuity, analysis of client’s character, challenges that encounter customer service, and statistics of KFH client base that is one of the largest in the GCC.
KFH is keen on coping with the latest training courses and highest standards of excellence in training employees by arming them with skills needed that ensure catering for clients’ needs and aspirations in line with KFH’s strategy and methodology that prioritize clients.