Kuwait Finance House (KFH) AGM for Banking Sector Mohammed Al-Fozan announced that KFH is ready to cater to its clients on the same level of quality during Ramadan, which witnesses shorter working hours and religious and social rituals. He added that all banking sectors are ready to serve the largest segment of clients possible, using advanced technology and skillful employees, in order to ensure client satisfaction. He revealed that in order to ensure premium services during Ramadan even after working hours, comprehensive ATM machines will be installed at all branches, since they serve as a mini branch and have all main banking services, such as depositing cash and cheques, not to mention filling other regular ATM machines with money to provide clients with any cash they might need.
Moreover, he said that branch employees will visit diwaniyas and interact with the public, in order to know their opinions and level of satisfaction concerning the services and products that the bank offers them; thus opening new horizons between KFH and its clients at diwaniyas. He went on to say that electronic banking channels are ready to execute several banking operations and services, where clients can take advantage of 150 services offered securely at KFH’s website.
Furthermore, he mentioned that the direct sales teams will continue their efforts during Ramadan through visiting shopping malls to market and promote KFH’s services and products, and respond to any questions clients might have. The teams are also coordinating with ministries and governmental authorities to attract new recruits, and commented that the Call Center Department will intensify its efforts during Ramadan, especially during evening times that witness many phone calls made by clients. He pointed out that KFH continues to offer its phone services through 1803333, and Baitok voice service that operate around the clock, where clients can make money transfers among accounts, review banking operations, donating to charity, and paying bills.
It is worth noting that the Marketing and Public Relations Department has arranged several religious and social events during Ramadan, in addition to competitions. Commercial branches will work during the evening, in order to offer better services to clients and to allow them to purchase cars.