The Call Center Department Manager at Kuwait Finance House (KFH) Meshaal Al-Obaid announced that the center offers its clients several services during summer, in order to reinforce interaction with clients and to assist them at any time during the day. He added that international calls will be prioritized and will be transferred immediately without delay.
Moreover, he explained that a specialized team was formed to respond to international calls, where employees will assist clients anywhere to manage their accounts and ensure that KFH’s various banking cards are working through the Call Center and online. He added that clients can add beneficiaries to money transactions and activate that service without resorting to the Call Center; thus saving time and effort. He went on to say that since summer coincides with the deposit of the salaries, especially the salaries of the Ministries of Education and Awqaf, KFH Call Center employees will face a challenging situation, where many calls are received by KFH’s clients in those ministries. However, the Call Center employees are determined to offer KFH clients fast and professional level of services, regardless of any other factors, in coordination with the Commercial Sector at KFH. Employees from the Commercial Center will be available at the Call Center to handle any issues in their field of work without any delay.
Furthermore, Al-Obaid stressed that KFH’s Call Center, which is considered to be one of the best centers in the region, is keen to continue offering its regular services, such as selling banking cards, travelling insurance services, and other services. This comes as part of KFH’s efforts to boost sales and increase profits, in addition to offering clients best services possible.