Language Selection: Arabic/English
 
  • To Report lost or stolen card, activate renewed ATM card or to de-activate E-services, press 4
            a. To Report Stolen Card or suspicious transaction, press 1
            b. To Report Lost card, press 2
  • To enter account number and the pin code, press 1
  • To talk to our customer service officer, press 2
  • If you have selected to enter the account number and pin code, please enter the following data:
            a. Enter the 14-digit account number as it appears on the bottom of your ATM card
            b. Enter the 4-digit pin code
  • To confirm stopping the card, press 1
            a. To request new ATM card, press 1
            b. To talk to our customer service officer, press 0

* Fee for requesting a new ATM card is 4 KD