Kuwait Finance House (KFH) held a comprehensive training program for 30 new recruits in an attempt to improve their proficiency in banking transactions and financial services to better serve clients and cater for their aspirations. The program was tailored to qualify employees to commence work at KFH Call Center department and the branches.
The 1-month program encompassed 2 groups of employees; 20 for branches and 10 for Call Center. It included training courses and workshops on banking products, such as; banking cards, bank accounts, deposits, letters of guarantee, and KFH eservices. In addition, the program tackled training courses on sharia basics, counterfeiting and fraud, GFS Ethix, not to mention the call center; its equipment, role, and the services it renders.
Moreover, the program witnessed presentations of recruits who demonstrated their proposals of developing a service or a product. These proposals undergo assessments and review by members of high level panel of KFH mangers and chiefs.
Such training programs contribute to raise the bar of employees, enrich their banking knowledge and put them on track to be well equipped and prepared to assume the responsibility of serving clients and encounter any obstacle and challenge according to the highest international standards of excellence service quality.