Kuwait Finance House (KFH) has inaugurated, for the first time in Kuwait, a new call center dedicated to serving women while adhering to the highest standards of customer service.
Acting Chief Executive Officer at KFH, Mohammad Nasser Al-Fouzan, stated in a press statement, that KFH’s initiative to establish a call center dedicated to serving women is an added value to KFH’s clients as it contributes to maintaining KFH’s leadership and outstanding position in all fields.
Al-Fouzan underlines the importance of focusing on clients’ aspirations and struggling to address their needs and requirements by offering high-end services consistent with the international standards of service quality, accuracy, and privacy.
He added that the call center is equipped with talented and highly qualified staff that has undergone several workshops and training course that honed their skills and improved their efficiency and productivity to better serve clients and attract new ones.
Al-Fouzan indicated that KFH is keen on implementing the latest technology that can be optimally utilized to reflect KFH’s capability to offer the best services.
Moreover, he explained that the call center receives clients’ calls morning and evening abiding by the law of the Ministry of Affairs and Work, noting that the mechanism of receiving calls and sorting them is performed primarily by advanced system, which ensures excellence in customer service.
Al-Fouzan went on to say that the women call center receives around 30% of total clients’ calls which prompts the bank to spare no efforts in serving this significant segment of clients and granting it further benefits of privacy and comfort, be it through KFH branches or through the call center Alo Baitak.
It’s worth noting that Al-Fouzan honored the outstanding employees at the call center as part of KFH’s policy to motivate its human capital for the benefit of the bank, which contributes to maintaining sustainable growth and boosting clients’ confidence.