General Manager Human Resources and General Services at Kuwait Finance House (KFH), Zeyad Al-Omar, stated that KFH continued throughout the year to train, develop, and improve the performance of employees, where the bank trained 2700 employees using through 9500 seats.
Al-Omar explained that around 3650 seats were dedicated to e-learning that covered important topics and subjects of which Information Security, Customer Service, Team Work, and Time Management. In addition, 5800 seats were tailored to traditional learning (in auditoriums) that covered Risk Management, Anti-Money Laundering, Sharia Basics, Credit, Business Continuity Management BCM,
He explained that KFH relies on several criteria in assessing training requirements, such as direct communication between managers and employees, the results of the annual appraisal, work requirements, any new administrative decisions, products, or new systems launched by the bank to its clients.
Moreover, He underscored the importance of enhancing and developing human resources as they are major factors in determining long-term profitability of the bank, noting that investing in the development of employees’ skills is worthwhile since it increases their productivity and innovation.