This privacy policy safeguards your rights in relation to your personal data and that will help us to give you better online experience and improve our service when you are using our KFHOnline App, and to read full details of our Privacy Policy, please visit our website for Privacy Notice (kfh.com).

Kuwait Finance House K.S.C.P. (hereafter referred as “we” or “our” or “us” or “KFH” is  committed to protecting your personal data. When you use our app “KFHOnline” or “App”, we will collect and use your Personal information for different purposes, for example:

• To manage your accounts
• To transfer funds and financial transactions
• To provide the best customer experience
• To provide our product and services
• To meet our legal and regulatory obligations

We may collect your personal information about you directly from you or we may use your phone/device to access your personal information to use certain features of your device to facilitate the best user experience.

We may request to access your Phone/device with your consent, for Contacts list information and image, Location, Biometric, Camera, Microphone, Files and Media, this access may be optional, or for certain service it may be necessary, (camera files & media – onboarding) and we will ask for your permission for each service.

Branch & ATM Finder

If you choose to use certain features in the App, such as nearest branch &/or ATM finder, we need to know your location for those features to work. We will use the “Location Services” of your phone/device fulfil your request.

You will need to agree that we will collect and use this information about your location.

You can manage how the app accesses your phone/device features or access including making choices about your location using the settings on your phone.

KFH Pay Receive and Send Money

The app lets you send and receive money using just a mobile number, we will access your device “Phonebook/Address book/Contacts List information and image” and select and collect only Full Name and Mobile number of the recipient to fulfil your transaction request. The information collected will be used only for this transaction purpose and stored securely in our database to fulfil our legal obligations. This information collected is not shared to third parties unless otherwise required to fulfill our legal obligations.

By clicking a “Contact Icon” within the app, you will consent to us accessing the address book on your device from your phone/device.

Customer Onboarding

We will be collecting your personal data with your consent including but not limited to Photo, Image, civil ID, Passport, Nationality, and such information required to fulfil the customer onboarding process and will access your camera and/or media & files services for accessing photo, Civil ID, Passport, and other documents required to fulfil our legal obligations.

You will need to agree to have access to a phone, camera, audio & video service to collect information to fulfil your onboarding journey.

You can manage how the app accesses your phone/device including making choices about your Camera, media & files using the settings on your phone.

Touch ID and Face ID

We may use your biometric information which is optional, and we will ask for your permission if you choose to enable this feature.

We have no access to any of your biometric data about fingerprints or images of your face. We only know if the Touch ID or Face ID on your device has identified you successfully or not.

Your fingerprints and Images of Face ID are not stored in our App or KFH Online database.

Third Parties

We may collect and share information about you from trusted third parties to provide services to you and to meet our legal and regulatory obligations.

For more detailed information on how and why we use and process, share, and store your information please read our detailed Privacy Notice (kfh.com)