Which Fitbit smartwatches and trackers support this service?
Supported Fitbit smartwatches and trackers are:
- Fitbit Sense
- Fitbit Versa 3
- Fitbit Versa 2
- Fitbit Charge 4
- Fitbit Ionic
- Fitbit Versa
- Fitbit Charge 3 Special Edition
How to add or remove cards from Fitbit smartwatches and trackers:
- Download the latest Fitbit App on your iOS or Android smartphone
- Click on “Wallet” in your profile and follow the on-screen instructions to add your KFH Debit, Credit or Prepaid Card
- After adding the card details, read the service terms and conditions and click “Agree”
- Finally, verify the card by choosing “SMS” and enter the OTP sent on your registered mobile number with KFH
How many cards can I register?
You can register up to 6 cards.
Where can I use Fitbit Pay?
You can use these services at any merchant with NFC-enabled POS terminal.
Simply look for the contactless symbol. Fitbit Pay cannot be used for online shopping.
How to pay using Fitbit Pay?
Press and hold left button on your Fitbit smartwatch or tracker, then tap it on the POS machine. (If transaction amount in higher than KD 25 you will be asked to enter your PIN code).
*Note: you do not need your smartphone or internet connection to pay for the transaction.
What if I need to return an item I bought using Fitbit Pay?
Have your store receipt with you and follow the normal process for returning any item.
Where can I see the list of my transactions?
You can view your last 3 transactions from Fitbit App. For the full list, please refer to KFH Online app.
What should I do if I lost my card, Fitbit smartwatch or tracker?
Lost Card: Report your lost card immediately call Alo Baitak service 18033333
Lost Fitbit smartwatch or tracker: Use your smartphone to remove the cards from Fitbit App.
Can I continue using Fitbit Pay if my physical card has been replaced?
No, you will need to add the new card to your smartwatch or tracker.
What to do in case I upgraded to a new smartwatch, tracker or gave away my current one?
You should wipe the data from your old smartwatch or tracker and then re-add your cards to the new smartwatch or tracker.
Why Fitbit Pay is not accepting to register my card?
You must be sure that your card is active and it has available balance , so you will be able to register it in Fitbit Pay.