New KFH Online users sign up surged by 11% for the period January – July in 2019 over the same period last year. In 2018, the total usage of KFH online services reached roughly 90 million. These numbers confirm that KFH is on track and is adapting well to the digital era demands.
Group Chief Retail and Private Banking Officer at KFH, Waleed Mandani said that these figures reflect the efficiency of KFH online services, while indicating how KFH effectively utilizes technology to ensure that its business and customer expectations are aligned.
He added that KFH embraced the change in banking and financial services and introduced a wide range of high-end digital services over the past few years.
Mandani explained that KFH had made significant strides with its digital transformation journey, drawing attention to its advanced and innovative financial services and products. This includes KFH Xpress, instant financial transfers service using RippleNet network, Mobile Deposit of Cheques that enables quick deposit of cheques in a fast and efficient way to customers’ accounts, the queuing system Skiplino for booking appointments electronically in bank branches, opening several KFH-Go self-banking stations, cash withdrawals via mobile using QR code, Civil ID or mobile number, KFH Pay service for electronic payments, Robotics Process Automation, Artificial-Intelligence-driven Chatbot, KFH Pass that allows customers to postpone the one of their installment payments online, and many other digital services.