General Questions

1. What is eCorp Online Portal?

The eCorp Online Portal is a digital platform that allows users to manage corporate services online, including financial services, non-financial services, approvals, and status tracking.

2. Why was the eCorp Online Portal updated?

The portal was enhanced to improve user experience, increase system performance, strengthen security, and provide additional features.

3. When did the new changes take effect?

The updated version of the eCorp Online Portal is effective from January 18, 2026.

User Access & Login

4. Do I need to create a new account?

No. Existing users can continue using their current credentials.

5. Any impact on my site key information or password?

Some users may be prompted to reset their site key information or passwords for security reasons.

6. What should I do if I forget my password?

You can reset your password by clicking “Forgot Password” on the login page and following the instructions.

7. What should I do if I forget my username?

You can retrieve your username by clicking “Forgot Username” on the login page and following the instructions.

Portal Interface & Navigation

8. What are the main changes in the portal interface?

• Fully redesigned and enhanced interface
• Dark mode
• Mobile and Tablet compatibility

9. What are the main changes in the Mobile application?

• Enhanced interface.
• Dark mode

Services & Functionality

10. Have any services been added?

New digital services and automation features have been added, not limited to:

• Single user with full access privileges
• Dark mode
• Zaheb payments
• Issue IBAN letter (QR coded)
• Update corporate profile service
• View credit Facilities details
• Request for a new facility
• View deals details
• Request for a new deal
• Deals and past due Payment
• Suppliers’ disbursement request
• Forgot username
• Change access type

11. Any changes to the existing services?

Some services have been consolidated or renamed.

12. Any changes to OTP content?

Yes. The content is enhanced to include the service name and amount (if applicable).

13. Can I track my requests more easily?

Yes. The enhanced tracking feature allows Real-time status updates.

Notifications & Alerts

14. How will I receive updates on my requests?

Users will receive notifications through (Portal Mailbox, Email, and SMS).

Performance & Availability

15. Is the portal faster than before?

Yes. Performance improvements have been implemented to ensure faster page loading and quicker transaction processing.

16. Will there be planned system downtime?

Any scheduled maintenance will be communicated in KFH official channels.

Security & Data Protection

17. Is my data secure on the new portal?

Yes. The portal complies with enhanced security standards, including data encryption and access controls.

18. Were there any changes to data privacy policies?

The data privacy policy has been updated to reflect system enhancements and regulatory compliance. Users are encouraged to review it on the portal.

Support & Assistance

19. Where can I find help using the new portal?

Support resources include:

• User guides available on KFH.com
• Contact eCorp support team:

1- eCorp Mailbox

2- Email: gcb-ecorp@kfh.com

Final Notes

20. What should users do to get started?

Users are advised to:

• Log in and review their profile information
• Explore the new interface
• Read available user guides