1.            What is KFH Rewards Program?

KFH Rewards Program is a Kuwait Finance House Loyalty Program that rewards you for using your KFH cards.

 

2.            How can I register in KFH Rewards?

All eligible cardholders will be registered automatically to KFH Rewards. For new cards the customer needs to register on the App and accept the Terms & Conditions of the program.

 

3.            Which cards are eligible to be enrolled in KFH Rewards?

The following cards are eligible to be enrolled in KFH Rewards:

•             Visa Infinite Metal

•             Visa Infinite Metal Black

•             Visa Infinite Metal Silver

•             Al- Tayseer Diamond 

•             Al-Tayseer Platinum Premium

•             Visa Diamond

•             Visa Platinum

•             Master Card Platinum

•             Visa Platinum Select

•             Al- Tayseer Platinum Standard

•             Al-Tayseer Gold

•             Al-Tayseer Classic

•             Visa Classic

•             Visa Gold

•             Hesabi Prepaid Card

•             Master Card Gold

•             Master Card Classic

 

4.            What is a Card Tier?

Card tiers indicate the exclusive benefits and privileges you get, where you can earn KFH Points and how you can redeem them. Card tiers are based on your eligible KFH card type.

 

5.            Which cards are eligible to be enrolled in KFH Rewards?

The following cards are eligible to be enrolled in KFH Rewards:

 

Tier Black Cards:

•             Visa Infinite Metal Black

•             Visa Infinite Metal Silver

•             Visa Infinite Veneer

 

Tier Silver Cards:

•             Al- Tayseer Diamond 

•             Al-Tayseer Platinum Premium

•             Visa Diamond

•             Visa Platinum

•             Master Card Platinum

•             Visa Platinum Select

•             Hesabi Prepaid Card

 

Tier Green Cards:

•             Al- Tayseer Platinum Standard

•             Al-Tayseer Gold

•             Al-Tayseer Classic

•             Visa Classic

•             Visa Gold

•             Master Card Gold

•             Master Card Classic

 

6.            Are Prepaid included in the program?

Yes, the participating of prepaid cards is limited to Hesabi Prepaid Card.

 

7.            How can I activate my account?

You can activate your account by logging in to KFH Rewards Mobile App or Website after accepting the program terms and conditions.

 

8.            How can I earn KFH Points?

•             Tier Black and Silver cards can earn KFH Points on all domestic and international retail spends (POS, contactless, e-commerce, etc)

 

•             Tier Green cards can earn KFH points on POS transactions from the participating partners only

 

9.            When will I earn Baitak Points?

Baitak Points will be credited to your account after 24 hours from the credit card and Hesabi prepaid card transaction.

 

10.          How Can I login to my account?

You can login to your account by logging in to KFH Mobile App or website then accessing KFH Rewards.

 

11.          Are there any fees associated with KFH Rewards?

No, KFH Rewards does not charge any fees on members.

 

12.          What are KFH Points?

KFH Points are the points that members can collect by eligible transactions and redeem through various options.

 

13.          Do KFH Points expire?

Yes, your KFH Points are valid for a period of 24 Months from the date you earn them. KFH Points expires on the last day of the month.

 

14.          Can I transfer my KFH Points to a family member or a friend?

•             Yes, KFH Points are transferable between KFH Rewards members.

•             Only Members holding tier Black & Silver cards are eligible to transfer points

•             The minimum amount of KFH Points to transfer is 1,000 Points.

 

15.          What is the minimum amount to spend to earn KFH Points?

The minimum amount to spend to earn KFH Points is 1 KD.

 

16.          Can I earn fraction of KFH Points?

Yes, KFH Points can’t be earned by fraction on 1st decimal. For example: 1.2 KD gives you 12 KFH Points. Rounded number is applied for fraction of 2 decimals, for example 1.25KD gives you 12 KFH Points and not 12.5 Points.

 

17.          Can I Purchase KFH Points?

No, KFH Points can only be earned through eligible purchase transactions with an eligible KFH Card.

 

18.          How can I claim my missing KFH Points?

Any member can claim for missing KFH Points through Kuwait Finance House Rewards Mobile App or Website or through KFH Call Center.

 

19.          How can I redeem my KFH Points?

KFH Points can be redeemed through e-vouchers issued from KFH Rewards Mobile Application / Website and redeemed at the participating partner.

 

20.          What Can I redeem my KFH Points for?

Depending on your card Tier, KFH Points can be redeemed for the following options:

 

All Members:

•             Payment eVoucher at any participating partner.

•             Online shopping

           

         Members Holding Tier Black or Silver Cards:

•             Transfer KFH Points to another member

•             Point exchange with third party programs

•             Donate to charity

•             Travel catalogue

 

                Members Holding Visa Signature Card:

•             Exchange KFH Points to cashback

 

21.          Can I redeem my KFH Points immediately?

Yes, you can redeem your KFH Points whenever you wish to after activating your account.

 

22.          What happens to my KFH Points if I cancel my only eligible KFH Card?

If you wish to cancel your only eligible KFH Card you will lose all your accumulated KFH Points

 

23.          What will happen if I lose e-voucher?

If you lose your printed e-voucher, you can always find it in your account at Baitak Rewards mobile app or website 

 

24.          Can I see my used and not used e-vouchers?

Yes, after using any e-voucher it will be labeled as used and it will not be accessible. Users will see both used and not used e-vouchers.

 

25.          In case the transaction is cancelled, what will happen to the points that were earned from this transaction?

After canceling a transaction, you will lose the accumulated points from it.

 

26.          Can I earn points from cash withdrawal?

No, members can not earn points from cash withdrawal operations.

 

27.          What is the minimum amount of points that can be redeemed for point donation?

The minimum amount of points to donate is 1,000 Baitak Points

 

28.          Which cards are eligible for cashback?

Only Visa Signature card holders are eligible for cashback redemption

 

29.          What is the minimum amount of points that can be redeemed to cashback?

The minimum amount of points to donate is 10,000 Baitak Points (10 KD)

 

30.          How long does it take to add the cashback to member’s account?

           Cashback value will be added to the member’s bank account within 15 days

 

31.          What travel options are available for redemption?

Member can redeem his Baitak points with flights, hotels and car rentals provided by our travel supplier Al Ostora Travel Company

 

32.          Can travel bookings be done with cash payments?

No, currently members can pay for a booking with Baitak points only