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User Guide
The following services are available via KFH
Online:
Banking Services
Commercial Sector Services:
Finance Sector Services:
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View details of
dealings with Financial sector. |
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Letter of Credit
Status, details. |
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Details of LGs. |
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Installments
calculator. |
Real Estate Services:
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Details of Real
Estate deals. |
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Installments
calculator. |
Registration
If you are a new subscriber, please do the following to register for
KFH Online:
1. Visit kfh.com and click on "New User Sign Up"
2. Enter Civil ID Number
3. Enter the 14 digit Account No. from your ATM Card
4. Enter ATM Secret No. (4 digits or tele banking PIN number in case
it has been changed)
5. Click "Submit"
6. Select a user name and password for KFH on-line service. User
name can comprise of alphabets, digits or both. Password must
comprise of alphabets or digits, minimum 7 digits and maximum 14
digits.
7. Personal information screen will be displayed (optional).
Complete the details and confirm.
Login
1. Go to the KFH Web site http://www.kfh.com, then click on KFH
On-Line or go directly to http://www.kfhonline.com
2. Once you enter the site you may change the interface language.
Click "English" to use English interface.
3. Enter User Name and Password.
Account Statements
Detailed Account Statement
1. Click Detailed Account Statement from the banking services menu
2. Select Account No.
3. Select required period from the selection box
4. Specify required transactions (1-20)
5. Click "Get Statements"
Advanced Account Statement
1. To filter your list of transactions, click "Advanced Account
Statement" from the banking services menu.
2. Select Account number.
3. Specify start/end period of account statement. Period should not
exceed 6 months.
4. You may choose search method, debit transactions, credit
transactions only or search for a specific amount.
5. Click "Get Statements" to retrieve the list of transactions.
Funds Transfers (Own Accounts)
1. Select (Transfers) from banking services list and then select
(own accounts)
2. Specify account to transfer from (debit account)
3. Specify the account to transfer to (credit account)
4. Specify transfer amount.
5. Click "Transfer" button.
6. After verifying the details click "Confirm" to execute the
transfer.
(Note: Maximum daily limit for Inter-account transfers is KD 10,000)
Funds Transfers (Third party accounts within KFH)
You may conduct transfers to registered third party accounts as
follows:
1. Select "Transfers" from "Banking services" then select "Third
party transfers"
2. Select the debit account from which you wish to transfer
3. Enter the amount
4. Select beneficiary name
5. Enter kfhonline password and click "Transfer"
Funds Transfers ( Third party local and international - Telex)
1. Select "Telex Transfers" from the banking services menu
2. Select Payee from the list of Payees
3. Select the account to transfer from. (Debit account)
4. Select currency and enter the transfer amount
5. Enter your contact phone number.
6. Enter the KFH Online password and click "Transfer"
7. Verify details on the confirmation page and click the "Confirm"
button.
Pre-registration of Beneficiaries
Registration of third party beneficiaries for online transfers
within KFH:
1. Select "Payee list" from banking services menu
2. Select "Pre-registered payee"
3. Enter beneficiaries account Number.
4. Enter beneficiaries name and description
5. Click "Add".
6. The account will be added to the beneficiary’s list after review.
Telex Payee registration
1. Select "Telex Payee" from the banking services menu.
2. Click "Add New Telex Payees"
3. Enter Beneficiary name, account number and address.
4. Enter Beneficiary Bank details by selecting Country, Bank name
etc. from the "Beneficiary bank details" section or manually enter
the Beneficiary bank details in the "Other Bank details" section.
5. Enter KFH Online password and click "Update"
6. Click "Confirm" after verifying the details.
Standing Orders
To add standing orders to KFH internal accounts (ensure that
beneficiaries are defined as above) then follow these instructions:
1. From banking services menu, select "Standing Orders" then select
"Add new Standing Order" or "Edit" (to amend an existing Standing
order)
2. Select the account to transfer from. (debit account)
3. Enter monthly transfer amount
4. Select beneficiary account from your personal accounts list,
beneficiaries list or charity accounts list
5. Specify beginning and ending dates for standing orders and number
of transfers.
6. Enter kfhonline password and click "Add"
7. Verify details and click "Confirm"
Utility Payments
1. Select "Utility Payments" from the Banking Services menu.
2. Specify payee (Ministry of Communication, MTC, NMTC etc.)
3. Enter Phone No. or invoice No.
4. Enter amount to settle from your account
5. Enter kfhonline password and click "Submit"
6. Verify details and click "Confirm"
(Note: Bills will be settled within 3 working days from the date of
deducting the amount.)
Charge Cards Statements
1. Select "Charge Card Statements" from the Card menu.
2. Transaction history for the preceding 3 months are available.
3. You may conduct a search in the account statement for a certain
transactions by specifying the period or the amount or description
of transaction.
Charge Card Payments
1. Select "Charge Card Payments" from the Cards menu
2. Select Account number to settle from.
3. Select Card No.
4. Enter Amount to settle
5. Enter KFH Online password and click "Transfer"
ATM/Charge Card Lost/Stolen Reporting
1. Select "Card Lost Reporting " from Cards menu.
2. Enter the card No. to be disabled.
3. Specify reason for deactivation (lost, stolen)
4. Click "Submit" to confirm.
Note: After deactivating your card, please contact your branch to
obtain a new card.
Cheque Book Request
1. Select "Cheque Book Request" from the banking services menu.
2. Select your KD Current Account
3. Specify No. of books required
4. Specify required number of leaves (25 or 50 ).
5. Click "Submit".
(Note: Please refer to your branch to receive your cheque book after
3 working days.)
Exchange rates:
View daily currency exchange rates.
General Services
Mailbox: Use the KFH Online secure e-mail service to contact KFH
regarding queries, complaints, suggestions etc.
Alerts:
Use this service to receive alerts regarding your personal
accounts based on the maximum and minimum thresholds that are
specified.
Change Password:
Use the Change Password service to change your
kfhonline password.
Profile:
Use this option to amend your personal details entered
during registration.
Commercial Services:
1. Select (Trading Deals) from commercial services list.
2. Details of transactions, guarantees with the KFH commercial
sector will be displayed.
Fax On Time
You may choose to receive monthly or weekly statements on any fax
number you specify as follows:
1. Click on Fax On Time from the banking services menu.
2. Specify Account No., fax No., time and period "weekly or monthly"
3. Click "Add Fax on Time Service".
Short Messaging System (SMS)
You may receive SMS messages on your mobile in case of any change in
balances or when salary is credited as follows:
1. Click on "SMS Service" from the banking services menu and click
"Add SMS Service"
2. Specify Account No., mobile No. and language, enter your
kfhonline password and click "Submit"
(Note: service charges of KD 2/- per annum will be charged to your
account .
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